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Monday, September 18, 2023
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Transat Distribution Canada (TDC) – Marlin Travel, TravelPlus, Affiliates, Transat Travel and agent@home in English Canada – is riding a wave of success as business continues to boom. The network, over the weekend, held its national conference in Toronto, where PAX caught up with the team to talk booking trends, sales tips and a new campaign that promotes advisors.
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Air passenger complaints to the Canadian Transportation Agency (CTA) have reached more than 57,000, reaching a new high, reports say. The data reveals that the CTA, on average, has faced more than 3,000 complaints per month over the past year, with the current amount coming in at more than three times the total recorded in September last year.
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It was a day of lights, camera and action as VisitBritain helped close the final weekend of the Toronto International Film Festival (TIFF) on Friday (Sept. 15) with a reception and screening of the film North Star, a family drama set in the U.K. “Films and TV are powerful motivators for travel,” said Cathy Stapells, senior marketing and communications manager, Canada at VisitBritain.
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The Atlantic Canada Airports Association says changes that are being proposed to Air Passenger Protection Regulations could increase prices and reduce service in region that’s already facing connectivity issues. The association outlined concerns in a submission to the Canadian Transportation Agency, which has been gathering feedback on changes to the charter.
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First in Service Travel (F1S) has announced the appointment of Sherman Snyder as its new chief financial officer. With a background in both finance and the travel industry, Snyder's strategic leadership is set to bolster F1S during its next phase of dynamic expansion. He joined the company on Sept. 11.
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Building on Perfect Day at CocoCay in The Bahamas, Royal Caribbean International has shared a first look at the private island's first adults-only escape – Hideaway Beach. The beachfront paradise, set to open in January 2024, is an all-day experience complete with a private beach and pools, dedicated spots for drinks and bites, cabanas, live music and more.
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With its recent addition to the Blue Diamond Resorts portfolio, adults-only Royalton CHIC Antigua, located 20 minutes from VC Bird International Airport, is set to debut in early April 2024 and will introduce the first overwater restaurant of its kind in the region.
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Coconut Bay Beach Resort & Spa in Saint Lucia has unveiled a double bonus opportunity exclusively for Canadian travel advisors, who can earn rewards of up to US$112 for seven-night stays booked by Sept. 30, 2023, and valid for travel from Jan. 2 through April 16, 2024.
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PortsToronto, which operates Billy Bishop Toronto City Airport (YTZ), has launched It's My Airport, a campaign featuring experiences shared by passengers, employees and partners of the downtown facility. The spot depicts real people providing the reasons why they choose Billy Bishop, work at the airport or partner with the airport.
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Nickelodeon Hotels & Resorts Punta Cana and Nickelodeon Hotels & Resorts Riviera Maya have spooktacular programming planned for Halloween from October 28-31. Guests who book their stay between Oct. 28, 2023 – Nov. 2, 2023 can also receive up to 50% off.
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IN CASE YOU MISSED IT
Change was in the air on Thursday (Sept. 14) as ACTA – now known as The Association of Canadian Travel Agencies and Travel Advisors – kicked off its summit series in Toronto, welcoming more than 500 attendees. Ottawa's policy on loan repayment changed as the event unfolded, while Wendy Paradis, ACTA's president, revealed a new name for the association.
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Major changes are coming to the way Delta Air Lines SkyMiles members earn status starting in 2024 for flying in 2025. The airline will soon emphasize dollars spent – not miles flown – in calculating member rewards. Starting Jan. 1, Medallion Qualifying Dollars will be the only metric that counts when it comes to earning elite frequent flyer status.
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The Canadian government will extend the repayment deadline for its small business pandemic loan program – the Canada Emergency Business Account (CEBA) – by one year. But businesses will lose the forgivable portion of the loan if they don't repay it in the coming months.
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