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Thursday, January 12, 2023
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ACTA has addressed Sunwing's recent wave of cancellations, saying that when a decision to cancel a travel program is made, "travel agent commission should be part of the decision-making process and commission must be protected." Meanwhile, Canadian travel advisors continue to speak out against Sunwing's handling of the chaotic holiday season and decision to claw back income.
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The holiday season was hardly a merry one for air travellers in Canada, and today (Jan. 12), top travel executives will attempt to explain what happened after operations failed in the days leading up to, and after, Christmas Day. Today, MPs will grill executives from Sunwing Airlines, Air Canada and WestJet as well as officials from major airports.
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Air Canada has announced the retirement of Lucie Guillemette, executive vice-president and chief commercial officer. Ms. Guillemette, who is responsible for the airline's commercial strategies, will retire at the end of April 2023, ending a highly successful career touching five decades at Canada's flag carrier. Ms. Guillemette is also president of Air Canada Vacations.
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A corrupted file was to blame for Wednesday’s (Jan. 11) outage that grounded many flights across the United States. The FAA said the delays were caused by a problem in the Notice to Air Missions system, which sends pilots real-time information required for flying. Mysteriously, Canada, too, experienced a similar problem yesterday. But no flights were delayed.
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The Travel Industry Council of Ontario (TICO), amid an end-to-end review of its funding framework, services and Compensation Fund, has shared an update on its progress towards modernization. Input has been gathered from stakeholders, associations, registrants and consumers, Now, recommendations are being formed. “TICO is open to all options," the council says.
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Porter Airlines has shared more details of its updated premium in-flight service offering, with an emphasis on partnering with high-quality Canadian brands. Passengers will enjoy a “new level of generosity” that is “non-existent” in economy air travel today, the airline says.
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Celebrity Cruises has unleashed its biggest offer of the year: available now through March 1, 2023, travellers can enjoy up to 75 per cent off their second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board.
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With a new year, some travel agents may be thinking about looking around for a host agency – or switching host agencies. There are some pretty enticing numbers being thrown around out there. But it is so important to do your homework and figure out the bottom line, writes The Travel Agent Next Door.
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IN CASE YOU MISSED IT
G-Normous is back and bigger than ever! G Adventures’ annual travel agent incentive program offers $75k in cash and prizes, plus up to 25 per cent savings during January’s Great Adventure Sale. "Both veteran agents and ‘new-to-us’ agents have even more opportunities to win big this year,” noted David Green, managing director at G Adventures.
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Swoop is celebrating its inaugural service between Toronto Pearson and Juan Gualberto Gomez International Airport in Varadero, Cuba. "There is a large part of the market that like to explore Cuba on their own and now they can take advantage of these affordable prices and satisfy their travel needs," said Lessner Gomez, director of Cuba Tourist Board in Toronto, Wednesday morning (Jan. 11).
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Normal air traffic operations are resuming across the United States following an overnight outage to the Notice to Air Missions system that provides safety info to flight crews, the U.S. Federal Aviation Administration (FAA) says. Earlier, flights were grounded and delayed across the U.S. after the FAA said its NOTAM system had "failed."
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