Saturday,  August 13, 2022  2:53 pm

WestJet clears the air regarding phone scam

WestJet clears the air regarding phone scam

WestJet provided an update this week regarding an ongoing national telephone scam that has plagued the carrier and other prominent Canadian travel companies for several years.

According to WestJet, the scam involves unscrupulous telemarketers purporting to be from WestJet and other Canadian businesses calling random telephone numbers across the country, in an effort to sell potentially questionable holiday packages to Mexico. The callers spoof the real number they are calling from with a more familiar phone number from local area codes to increase the likelihood that the person will answer the phone, said a WestJet press release.

The company names represented on these phone calls include Luxury Getaway Group, Caribbean Sun Trips, Caribbean Sun Group and Global Group Travel, said WestJet.

WestJet does not use telemarketers or make telemarketing phone calls, nor does it share guests' private information with third parties for the purposes of telemarketing, nor is it connected to any of the involved companies, said a release from the carrier.

The carrier also asked anyone receiving these calls to report them to the Canadian Anti-Fraud Centre at or by calling 1-888-495-8501. Canadians who are registered on the National Do Not Call List should also report these phone calls to the Canadian Radio-television and Telecommunications Commission through the list operator at or by calling the toll-free number 1-866-580-DNCL (3625). Information such as the date and time of the call, the telemarketer's name and telephone number, the telephone number that received the call and any additional information that would identify the caller or on whose behalf the call is being made, such as a website, will help the CRTC's enforcement officers.