Editor's note: This article previously stated that Transat's new policy was effective for south flights and packages only. This article was updated as of 8:30 a.m. on Mar. 5, 2020, to state that Transat's new flexibility policy includes ALL flights to Europe, the U.S., and within Canada.
Due to the uncertainty around ongoing COVID-19 outbreaks worldwide, Transat has implemented a new flexibility policy for its flights and packages to the south.
On Mar. 1, the Dominican Republic, a major destination currently served by Air Transat, confirmed its first case of COVID-19.
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The new policy lets travellers change their travel dates, destination or hotel at no additional charge. This policy applies to new bookings for flights on all routes offered by Air Transat and for south packages made between Mar. 4 and Mar. 31, 2020 for travel between now and Oct. 31, 2020.
"Although almost all of our destinations are very safe and the Government of Canada's advisories currently affect only one of our destinations located in northern Italy, we are aware that the outbreak and progression of the coronavirus may raise questions and even concerns among some travellers," said Joseph Adamo, chief distribution officer at Transat and president at Transat Distribution Canada. "The situation is evolving rapidly, and in order to reassure travellers and enable our clients to carry out their travel plans, we are offering them peace of mind by deploying a highly advantageous flexibility policy."
Travellers can change their booking up to 24 hours before departure. Note that travel must be completed within 12 months of the original travel date and that if the price for the new booking is higher, customers must pay the difference.
The policy excludes group bookings. Cancellation requests are subject to the terms and conditions.
To learn more, visit transat.com/peaceofmind or Get Connected.
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