Saturday,  September 25, 2021  9:01 am

Transat has a new tool for tracking refund requests


Transat has a new tool for tracking refund requests
Michael Pihach

Michael Pihach is an award-winning journalist with a keen interest in digital storytelling. In addition to PAX, Michael has also written for CBC Life, Ryerson University Magazine, IN Magazine, and DailyXtra.ca. Michael joins PAX after years of working at popular Canadian television shows, such as Steven and Chris, The Goods and The Marilyn Denis Show.

Processing refunds for cancelled travel during the COVID-19 pandemic are in full swing for Transat customers after the company, on April 29, reached an agreement with the Government of Canada to borrow up to $700M in additional liquidity. 

Now, customers and travel advisors can track their refund requests using a new tool. 

Transat, on Thursday (May 20), unveiled a new tool on its website that lets users check the status of a refund request by entering their Transat booking number and full name. 

READ MORE: Transat secures $700M in funding from Ottawa; refunds, commission protection promised

The tool, it should be noted, does not provide tracking for group or GDS bookings.

Refund requests will have one of the following statuses:

  • Received
  • Processing
  • Review has been completed

Of the federal funding Transat secured, $310M is going towards reimbursing travellers who were scheduled to depart on or after Feb. 1, 2020, for whom a travel credit was issued as a result of COVID–19.

The fully repayable credit facility was made available by the Canada Enterprise Emergency Funding Corporation under the Large Employer Emergency Financing Facility (LEEFF).

A webpage dedicated to Transat's refund's process has been set up here

Transat has also promised travel advisors that it will not claw back commissions on bookings that are eligible for refunds. 

“Travel agents have shown unwavering resilience and support since the crisis began,” said Annick Guérard, COO of Transat, on April 29. “That’s why we’re pleased to confirm that commissions earned by agents will not be recalled if their customers opt for a refund.”

Click here to access Transat's new refund tracking tool. 

To learn more, travel advisors are invited to visit transat.com  or Transat Agent Direct.


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