Transat Distribution Canada (TDC) has updated its familiarization trip report model (FAM) to provide its travel counsellors with easily accessible, enriched and targeted content by trip category, including land portions, guided tours and cruises, and destinations.
A valuable resource for advisors, FAM reports are available in a few clicks from the extranet and allow advisors not only to gather quality content to inform their clients, but also to contribute by sharing their own knowledge and experiences out in the field.
"The owners and directors of Club Voyages and Voyages en Liberté are delighted to use this new reporting model, knowing how this tool will help them promote sales of Transat products and those of preferred network suppliers. In addition, all counselors can now share their knowledge, and that is the strength of the network! By pooling our expertise across the network, we are able to better advise our customers and provide them with unparalleled travel experiences," said Danielle Durocher, director of operations and member services, TDC.
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