Sunwing is extending the validity of future travel credits until September 2026, the company announced on Tuesday (Feb. 2).
All Sunwing customers who were impacted by cancelled travel due to the pandemic and who made non-refundable bookings will now be able to use their credits for travel up to September 30, 2026.
The extension is intended to provide Sunwing customers with greater flexibility so they can plan their future vacation to the tropics with peace of mind.
Due to travel restrictions
While the vast majority of future travel credits were set to expire by June 20, 2022, travel restrictions and the global pandemic have gone on far "longer than anyone could have ever expected," the company said.
The voucher extension accounts for the uncertain timeline and travel restrictions currently in place.
Moreover, it will ensure Canadians, including those in smaller regional markets, can "fully enjoy their future getaway at a time that is convenient for them," Sunwing said.
The travel credit extension is specific to those customers who made non-refundable bookings, the company reiterated.
Any Sunwing customers with cancelled travel as a result of the pandemic, and who made bookings that were refundable or partially refundable, have received refunds in the form of original payment.
The expiration date on customers’ existing future travel credits will automatically be updated, so there is no action required on the part of travel agents or customers.
Travel credits can be redeemed when booking an upcoming flight or vacation package, the company said.
The news comes one day after Sunwing gained access to $375 million of liquidity through the Large Employer Emergency Financing Facility (LEEFF) loan to protect jobs in Canada's aviation sector.
Sunwing Airlines and Sunwing Vacations together provide almost 3,000 Canadians with full-time jobs.
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