According to a new study by the Global Business Travel Association Foundation, 73 per cent of travel managers in North America and 80 per cent of travel managers in Latin America are satisfied with their travel management company (TMC).
The study, titled ‘What Drives Travel Manager’s Satisfaction with TMCs – A Latin American & North America Study,’ sponsored by Carlson Wagonlit Travel (CWT), surveyed more than 500 corporate travel managers in North America and Latin America to identify what drives satisfaction levels of travel managers in relation to their primary TMC. Travel managers were asked to rate their level of satisfaction in the areas of cost savings, services, innovation, technology, online booking tools, program management, safety and security and global services.
North American travel managers ranked cost and savings as the most important “satisfaction driver,” followed by online booking tools and innovation and technology. Latin American travel managers, however, placed a high priority on global services, citing these services as a key driver alongside safety and security services.