G Adventures has taken "the necessary decision" to further suspend all tours departing up to and including July 31st, 2020, the company announced Wednesday (May 20th).
In addition, the company will also be suspending all G Expedition departures up to and including August 31st, 2020.
"The health and safety of our travellers and staff is our main priority and this is an essential measure to protect our travellers and our people at this time," the company said in a statement.
All travellers booked and fully paid on a tour departing up to July 31st, 2020 will receive a 110 per cent travel credit on all booked tour services, including pre- and post-night accommodation and transfers, to be used on any tour departing up to two years from the end of the month of their tour’s suspension.
Travellers who haven’t yet made their final payment will have their Lifetime Deposit kept on file to put towards a future tour.
With the exception of G Expedition departures between August 1-31, 2020, the company is not suspending tours beyond July 31st as it would like to keep the door open in the event the current situation evolves in a way that enables us to travel again.
"However, we do understand people may feel uncertain about travelling in the upcoming months, so we are offering travellers booked on tours departing up to September 30th, 2020 the option to transfer their booking to a future departure date for the same price. Alternatively, they can pay in full and receive a 110 per cent travel credit for a future tour," the company stated.
To help travellers feel confident to rebook using their travel credit, lifetime deposit or to make a new booking, G Adventures is offering a Book with Confidence policy, which allows any bookings made up to June 30th, 2020, flexible cancellation and rebooking options. Travellers who have booked trips before this time and departing before December 31st, 2020 will be able to cancel and rebook their trip up to 14 days prior to departure. Trips booked within this time and departing between January 1st and June 30th, 2021 can be cancelled and rebooked 30 days prior to departure.
G Adventures is notifying all travellers regarding tour suspensions and advising travellers with flight bookings to contact their insurance/air providers for details on compensation.
Travellers and agents with questions are urged to refer to this online FAQ page or contact their sales team representative.
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