Carlson Wagonlit Travel (CWT) announced their 2014 financial results, including new business sales of US$1.6 billion, and an overall sales volume increase of 1.6 per cent to US$27.3 billion.
The number of transactions managed by CWT grew by 3.3 per cent to 62.3 million, with North American transactions increasing by 6.3 per cent. In the Asia Pacific region, transactions improved by five per cent year on year, enhanced by operations in China and Japan. Transactions in Latin America increased by 3.3 per cent year on year, despite soft performance in Brazil, while a drop of 0.8 per cent was recorded in Europe, the Middle East and Africa.
CWT’s client satisfaction scores were particularly strong, with a 97 per cent retention rate, combined with 87 per cent travel manager satisfaction rate and an 88 per cent satisfaction rating from travelers. Last year also saw 345,000 user registrations for the CWT To Go app. The number of registered users for the app has since grown to 367,000 as of February 2015.