Monday,  July 6, 2020  8:56 am

COVID-19: Transat waives change fees on existing bookings


COVID-19: Transat waives change fees on existing bookings

Air Transat is offering its passengers the flexibility to amend existing bookings without charge.

READ MORE: Air Transat outlines flexible rebooking policy in light of COVID-19

This policy applies to all flights and packages booked before March 4, 2020, for travel by April 30, 2020.

As such, all customers who have booked a flight or package to any destination offered by Transat for travel by April 30, 2020 can change their travel dates, hotel or destination—or all three—once at no charge towards travel completed by Dec. 31, 2020. 

Customers who wish to cancel their reservation can use the credit towards subsequent travel completed by December 31, 2020.

Changes to individual bookings can be made up to three days prior to departure. Should there be a pricing disparity between the initial booking and the new booking, customers will have to pay the supplement, and no refund will be given should the price be lower than the initial price. To change existing individual bookings for travel by April 30, 2020, made on the website or via Transat's customer contact centre, clients must fill out this form.

Changes to group bookings can be made up to 21 days before departure. Certain conditions apply. 


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