Saturday,  April 4, 2020  3:55 pm

COVID-19: Sunwing expands change policies


COVID-19: Sunwing expands change policies

Sunwing is expanding their flexible change policies to assist customers who have concerns about travelling due to the current COVID-19 outbreak.

Customers who booked their vacation prior to March 4, 2020 and did not purchase travel insurance or a Sunwing Worry Free Cancellation Waiver can cancel and receive a future travel voucher in the value of the original package price paid.

This policy applies to customers who booked travel for departures between March 14, 2020 and April 30, 2020. Vouchers can be redeemed against future travel for departures up to and including March 31, 2021. All cancellations are subject to an administration fee of $100 per person, which will be collected at the time of cancellation.

In addition, the tour operator is waiving any administration fees associated with the first change for bookings made between March 4 and March 13, 2020. This applies to all new bookings with a departure date from now up to and including June 24, 2020. New travel dates must be specified at the time of change and any change must be requested at least 7 days prior to travel or normal conditions will apply.

For new bookings made between March 14, 2020 and March 31, 2020, the tour operator will allow customers to cancel their bookings and receive a future travel voucher. This applies to all new bookings with departures dates from now up to and including June 24, 2020. A $100 per person change administration fee will apply and any change must be requested at least 7 days prior to travel or normal conditions will apply.

These policies are applicable for regular as well as group bookings.

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