Sunday,  May 31, 2020  5:09 pm

ACV unveils changes to future travel credits, adds extensions & transfer capability


ACV unveils changes to future travel credits, adds extensions & transfer capability
Pax Global Media

Air Canada Vacations has unveiled several updates for future travel credits issued in response to the COVID-19 crisis. 

The changes include the extension of the validity of the future travel credit, the possibility to transfer the credit to another person, and the ability to keep the residual value of the credit resulting from a fare difference.

“Our travel partners have always been a vital link with our mutual customers,” said Nino Montagnese, managing director at Air Canada Vacations. “While we’ve all had to adapt rapidly to our new realities, Air Canada Vacations’ goal remains to work in tandem with travel agents to meet the evolving needs of our customers. To better support our travel partners, with your feedback, we’ve increased the flexibility of our future travel credits and made our procedures easier.”

“I know these are uncertain times and I want to thank our travel partners for their support, commitment and expertise, all of which I witness personally everyday.”

Changes to Air Canada Vacations’ future travel credits include:

Automatic extension of future travel credit validity

Customers with cancelled Air Canada Vacations bookings scheduled to depart between March 4th and May 31st, 2020, inclusively, will receive a future travel credit valid for 24 months from the date of cancellation. These revised credits will be sent to travel agents directly by email.

Transfer a future travel credit to another person

Customers can now choose to transfer the totality of their future travel credit to another person with no change to the validity of the credit.

Residual value on future travel credits

If a customer books a new package that is less expensive than the value of the future travel credit, any residual value from the lower fare will remain on the customer’s file for future use.

Cruise and Group bookings

ACV continues to work with cruise lines and hotel partners to ensure it can provide more flexibility to travel agents and customers based on each partner’s policies.

Sandy Burns of Plus Travel Group applauded the move in an email to PAX: 

"I would like to give credit to Air Canada Vacations for changing their rules," she wrote. "I hope other tour operators will follow suit quickly."

For more detailed information on each of the changes as well as updates to our procedures, travel agents are invited to access their ACV&ME account.


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