The COVID-19 crisis has brought out the best in some suppliers as they work with travel advisors to accommodate their clients needs by offering viable, flexible options for travel.
Air Canada Vacations (ACV) is the latest to step up to the plate - starting immediately, ACV will offer its CareFlex travel protection free of charge for the month of March, giving customers "more freedom to travel," the company stated in a release issued late Wednesday (March 4th) evening.
"Your customers can book with confidence knowing that our comprehensive travel protection plan allows travellers to change their booking, transfer their package, and cancel with an in-house travel credit and/or a partial refund up to three days before departure," the company release reads.
Free CareFlex travel protection is available for select destinations and resorts in Las Vegas, Mexico and the Caribbean, Hawaii, and Europe between March 5th and 31st, 2020 for travel between March 5th and April 30th, 2021, ACV states.
When making bookings online, travel agents will need to ‘select’ CareFlex at $0 during the booking flow.
"When booking your clients’ group with Air Canada Vacations, travellers can also take advantage of a reduced deposit of only $50 per person between March 5th and 31st, 2020 for travel from March 5th and onwards," the company stated.
Dana Gain, senior director of sales, groups and partnerships at Air Canada Vacations stated:
“We continue to look for new ways of supporting our travel partners and their customers so they can book with confidence through Air Canada Vacations. We believe that providing this additional flexibility will help better support our travel partners in the coming weeks.”
“Because the CareFlex program does not apply to groups, we wanted to be sure to introduce a separate option for group travel,” she stated. "Given that group travel terms have some measure of flexibility already built in, we are offering the reduced deposit option of $50 per person for groups.”
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