President and CEO of TravelBrands Frank DeMarinis has released a video message to Canada’s travel trade community, extending his thoughts and prayers to advisors during the COVID-19 crisis.
“You have and continue to give 100 percent,” DeMarinis says in the video, acknowledging all the travel agents who have “stood tall in the front line” during the pandemic by assisting clients.
“I am so proud of each and every one of you,” DeMarinis says.
The CEO went on to admit that TravelBrands hasn’t “made your job easy” in recent weeks, in particular, in regards to managing high call volumes at its call centre, which DeMarinis says has been exceeding its daily limits.
“For that, I do apologize for what you’ve experienced in the call centre,” DeMarinis says. “Please know we have all hands on deck in the call centre to deal with your requests.”
DeMarinis goes on to to reaffirm TravelBrands’ commitment to travel agents:
“Your requirements are our only priority,” he says. “I want to assure you we are 100 per cent dedicated to assisting you and your clients.”
He urges travel agents to visit TravelBrands’ access platform for the latest updates from suppliers.
“This is a time for patience and understanding,” DeMarinis says. “We will and shall persevere together to become better and stronger.”
“Our slogan has not changed – without travel agents, there would be no TravelBrands.”
Watch the complete video below.