The 'Monday Minute' is a weekly feature at PAX dedicated to highlighting the movers, shakers, leaders and rule-breakers in Canada's travel agent community. Wanna be profiled? Wanna nominate someone? Email firstname.lastname@example.org!
Name: Wendy Nethercott
Company: Travel Professionals International
Location: St Mary's, Ontario
How long have you been a travel agent?: 10 years
Specialty: Australia, Europe and cruising
What do you love most about being a travel agent? Every day is different - different places and experiences. No two days are the same.
What's one travel trend you've noticed in consumers as of late? They are wanting their holiday customized to them, instead of the cookie-cutter experiences.
What's the most creative thing you've ever done to secure a sale? The sale is the easy part, but insurance is always a challenge, so I be sure to make clients aware of what they do and do not have coverage for. Recently, I reminded clients that volcanoes happen (they are going to Hawaii) and made them sure their assets are covered in more ways than one.
What's your proudest sales achievement to date? I sold six cruise experiences in the same week. I did a little dance and then got on with my day with a grin and glow!
What's your number one piece of advice for other travel agents? See the value in all that you do. Clients have called you because they count on your experiences and your ability to get best value for the experiences they are looking for. And don't be afraid to charge for that expertise: my sister is a lawyer and charges for her services - why shouldn't we?
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