The 'Monday Minute' is a weekly feature at PAX dedicated to highlighting the movers, shakers, leaders and rule-breakers in Canada's travel agent community. Wanna be profiled? Wanna nominate someone? Email firstname.lastname@example.org!
Name: Michelle Wagman
Company: Click The Mouse
Location: Burlington, Ontario
How long have you been a travel agent?
I have been a travel agent for almost three years. I am fairly new to the business, and loving it!
What's your specialty?
All things Disney! I have been to Walt Disney World more times than I can count, Disneyland, Disney Cruise Line and even Tokyo Disneyland! I also got married at Disney’s Wedding Pavilion, so I know a lot about Disney weddings and honeymoons, too.
What do you love most about being a travel agent?
I love being able to help plan magical vacations for people and their families. I get to be a small part of their happy memories, that will last a lifetime.
What’s one travel trend you’ve noticed in consumers as of late?
People want to have someone help them navigate all of the information out there. I find that there is almost too much when they start researching on their own, and they want someone who can narrow down their options in a clear and helpful way.
What’s the most creative thing you’ve ever done to secure a sale?
I have used my princess voice to speak to their children! I have experience being “best friends” with princesses, and it comes in handy when planning Disney vacations.
What’s your proudest sales achievement to date?
I am just proud of myself for growing my client base each year, and getting referrals. That is the ultimate compliment to me.
What’s your number one piece of advice for other travel agents?
Be patient. I was discouraged at the beginning of my journey, as I wanted to be busy right away. But if you build your connections, and stay positive, you will get to where you want to be!
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