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The Travel Industry Council’s (TICO’s) Board of Directors has approved 43 claims against the Ontario Travel Compensation Fund, totalling $201,928 to assist 86 consumers who did not receive the travel services for which they had paid.
As outlined in a Jan. 4 news bulletin, the approved Compensation Fund claims are as follows:
12 claims to assist 26 consumers, totalling $11,515
2 claims to assist 8 consumers, totalling $12,386
Sunmed Holidays Inc.
1 claim to assist 2 consumers, totalling $800
28 claims to assist 50 consumers, totalling $177,227
In addition, one claim was denied:
1 claim for 2 consumers totalling $10,000, as the services were available to have been received and a credit was issued as a goodwill gesture.
Fees will resume April 1
TICO is also reminding travel advisors that renewal fees and Compensation Fund assessments will resume on April 1, 2023.
For three years, during the COVID-19 pandemic, TICO waived registrants’ annual registration renewal fees and Compensation Fund assessments.
READ MORE: TICO fees might increase for some, says Smart, and “refresher” exams are on the radar
This was possible due to funding provided by the Ontario government, which will come to an end on March 31, 2023.
As such, TICO will temporarily revert to the fee structure that was in place prior to the pandemic on April 1.
This will be in effect until TICO’s comprehensive funding framework review is complete.
For more information, click here.
TICO is also advising that Active Journeys Inc., located in Etobicoke, ON, had its registration under the Ontario Travel Industry Act, 2002 revoked effective November 4, 2022.
Consumers that have been impacted by this closure can click here for more info.
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