Thursday,  August 6, 2020  8:22 pm

KLM's new virtual suitcase scanner helps passengers pack right


KLM's new virtual suitcase scanner helps passengers pack right

KLM Royal Dutch Airlines has announced that as of today, it will begin using Augmented Reality (AR) to help passengers adhere to baggage restrictions.

KLM’s AR hand baggage check uses a transparent, virtual KLM suitcase, which indicates the permitted dimensions for hand baggage on board. AR technology makes it possible for a virtual image to be placed in reality and to be used interactively. This makes it easy for a passenger to check at home whether their hand baggage is of the correct size.

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The hand baggage check is available in the KLM App for iOS users.

How does it work?

The KLM App uses Apple’s AR technology. KLM will continue to develop and improve the service in the future, so that it grows in line with the latest AR technology available.

“By harnessing the potential of AR, KLM is taking the next step in terms of digital service provision," said Pieter Groeneveld, senior vice president, digital, Air France-KLM. "With the AR hand baggage check, passengers can now see at a glance whether their hand baggage is the correct size. By offering this service, we are placing the needs of our customers first. We also continue to be pioneers of innovation in our passengers’ best interests.”

The AR hand baggage check has been added to the existing functionalities of the KLM App, including up-to-date flight information, booking a flight, checking in online, downloading boarding passes or reserving specific seats.

The app also recently launched a new functionality, the Airport Map, a digital map of no less than 24 different airports enabling passengers to find their way around quickly. With “Milestones”, passengers can use the KLM App to find out all sorts of useful information and tips with respect to their personal KLM flight history. Should a flight from Schiphol be significantly delayed, users also have the option of activating a digital snack or meal voucher.

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