Wednesday,  August 12, 2020  8:10 pm

VIDEO: A closer look at Playa's SAFE STAY promise


VIDEO: A closer look at Playa's SAFE STAY promise
Michael Pihach

Michael Pihach is an award-winning journalist with a keen interest in digital storytelling. In addition to PAX, Michael has also written for CBC Life, Ryerson University Magazine, IN Magazine, and DailyXtra.ca. Michael joins PAX after years of working at popular Canadian television shows, such as Steven and Chris, The Goods and The Marilyn Denis Show.

“The COVID-19 pandemic put vacations on hold during a time when they were needed the most,” says Bruce Wardinski, chairman and CEO of Playa Hotels and Resorts, in a new video highlighting Playa’s new health and safety protocols.

Playa’s SAFE STAY promise, which was introduced on May 4th, was developed in direct response to the COVID-19 pandemic and elevated guest expectations.

“The COVID-19 pandemic put vacations on hold during a time when they were needed the most,” says Bruce Wardinski, chairman and CEO of Playa Hotels and Resorts

Based on guidance from global healthcare professionals and existing partnerships with Hyatt and Hilton, the program reflects a modernized approach to cleanliness, sanitization and personal space and covers all aspects of the resort experience.

READ MORE: “We got one shot to get this right”: Kevin Froemming unpacks Playa’s plans ahead of July 1 reopening

All of Playa’s luxury, all-inclusive brands, whether that be Hyatt Ziva/Zilara, Hilton all-inclusive, Panama Jack, Jewel or Sanctuary, have undergone a redesign, as exemplified in the company’s new video.  

“You see first-hand that our resorts look a bit different now, but I promise, they feel exactly the same,” says Wardinski.

Some SAFE STAY protocols that Playa guests will notice include:

  • The placing of antibacterial gel dispensary stations in high-traffic areas and suites
  • The immediate disinfection of all luggage upon arrival
  • Limiting guest queues and traffic in lobbies
  • Social distancing markers on floors
  • Hourly sanitization of high-traffic areas and touch points
  • Redesigned seating in all dining, entertainment and poolside venues

(For a complete breakdown of everything, click here.)

Additionally, all employees will wear masks and go through a screening and cleaning process at the start of every shift, including temperature checks.

One of Playa’s newest tech investments includes the integration of QR codes – barcodes you point your phone at to reveal information – into all of its properties.

Scanning these codes will reveal various options, from hotel information to directories to reservations for cabanas to food and drink menus to even a sign-up page for reserving gym equipment or spots in a workout class.

Playa recently re-opened Panama Jack Resorts Cancun in Mexico, as well as Sanctuary Cap Cana, Hyatt Zilara Cap Cana and Hyatt Ziva Cap Cana in the Dominican Republic.

This adds to several other Playa resorts that have reopened in July, including Hyatt Ziva and Hyatt Zilara Rose Hall, the Hilton Rose Hall, Jewel Grande Montego Bay Resort and Jewel Paradise Cove Resort in Jamaica and Hyatt Ziva and Hyatt Zilara Cancun and Hilton Playa del Carmen in Mexico.

What does Playa’s SAFE STAY promise look like? Watch the video below!


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