“Travel agents needs to be recognized more in the industry. They take days in their vacation to see more properties so they can give more advice to their clients. Travel agents go beyond,” Scarleth Ruiz, sales director for Blau Hotels and Resorts, told PAX last Friday (July 22) at an agent seminar hosted by Blau Hotels and Cuba specialists Hola Sun Holidays.
The appreciation lunch, which was held at Mambo Lounge, an authentic Cuban restaurant on Toronto’s Danforth, welcomed 13 of Blau Hotels’ top selling agents for an afternoon of hotel training, Havana Club mojitos and authentic Cuban cuisine.
Blau Hotels and Resorts' top-selling travel agents gather at Mambo Lounge in Toronto
Blau Hotels, a chain that was founded in Palma, Majorca, Spain, in 1987, currently operates five properties in Cuba: Blau Marina Varadero Resort, Blau Costa Verde Beach Resorts, Blau Varadero Hotel, Blau Marina Varadero Resort, Blau Privilege Cayo Libertad Hotel and Blau Costa Verde Plus Beach Resort.
“We’re a small chain and we work very hard in providing a personalized service to our clients,” Ruiz said of the boutique brand, which also operates properties in Spain and Dominican Republic. “We’re proud and happy to say we have a big amount of repetitive clients.”
The lunch concluded with an impromptu rumba session whereby guests hit the restaurant's dance floor to shake maracas to the sounds of live Cuban music.
“Today we want agents to feel pampered by Blau Hotels and feel the personalized treatment that the company is all about,” Ruiz said.
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