After months of closing its facilities in the island, Meliá Hotels International is once again welcoming guests in several of its Cuban hotels.
“Cuba has handled the epidemic situation in an exemplary way," said Francisco Camps, deputy director general of the hotel company in the island. "It has fewer cases than the rest of the countries in the area with a strong health system and a strategy for the safe reactivation of the sector, which is of great value."
In three months, Cuba has seen 87 COVID-19 related deaths and roughly 2,400 cases. In recent weeks, there are less than 100 active cases, with most of the country's territories recording zero cases in the last month.
For the restart of tourism in the country, rigorous safety and hygiene protocols have been designed, such as testing (free PCR) each international tourist upon arrival, as well as guaranteeing their safe stay in specific destinations in the island’s keys.
This measure will avoid possible imported infections, so workers will stay for a seven-day cycle in the hotel and another seven for monitored rest.
"That separation between international and national tourism is something that no other country is applying, and it is a positive measure since it tries to prevent a fresh outbreak of the virus in this new stage and prop up Cuba as a safe destination," said Camps.
In all the hotels there will be a medical team made up of a doctor, a nurse and an epidemiology technician to take care of any situation that might occur.
Flights to Cuba
Although the first arrivals of charter flights to Cayo Santa María, Cayo Coco or Cayo Largo del Sur have not been registered yet, Meliá has already carried out improvements in their facilities, in accordance with the company's new global standards.
At the moment, hotels Sol Palmeras and Meliá Internacional Varadero have begun to provide services to national tourism with good occupancy levels. Their return to operations will be an opportunity to check the effectiveness of the measures that have been implemented.
The use of masks will be mandatory for workers and the level of occupancy is limited, with seating restrictions in restaurants and cafes.
Digital solutions are also incorporated to eliminate paper formats, in addition to reorganizing the furniture in restaurants, swimming pools and the beach to guarantee safety distances. Likewise, all service personnel have received training courses, which enables a safe working environment.
The company is optimistic about the restart of services in the island because, according to Camps, “the security and trust that Cuba generates, is an advantage in moving more quickly towards the recovery of the tourism sector. It's smart to go little by little so there are no setbacks.”
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