Citing negative press coverage and thousands of cancellation requests to its three resorts in Punta Cana, Majestic Resorts announced that it is closing the Majestic Elegance Punta Cana as of today (Aug. 15, 2019), with a reopening date scheduled for Nov. 7, 2019.
Despite a spike in recent cancellations, Majestic Resorts says that it was able to maintain a 60 per cent occupancy for its resorts during the months of June, July and the first half of August, however the situation changed drastically for the second half of August as well as September and October.
The Dominican Republic made international headlines last month after a series of tourist deaths at several popular resorts, which were later traced back to contamination stemming from the minibars.
However, the Majestic Elegance Punta Cana also made the news, after a woman claimed she was brutally beaten within an inch of her life by an employee of the resort. Speaking with CTV News, the woman details a violent assault that took place in a maintenance room on the property. Before losing consciousness, the last thing she claims to remember was noticing the attacker was wearing a uniform with the resort's logo embroidered on it.
Majestic Resorts currently operates three resorts in the Dominican Republic: Majestic Colonial Punta Cana, Majestic Elegance Punta Cana, and Majestic Mirage Punta Cana. Only the Majestic Elegance Punta Cana is being closed.
"Our guest’s experience is incredibly important to us. We don’t feel we are providing the best possible experience by having an empty resort. In turn, we have decided to close temporarily Majestic Elegance Punta Cana and we will upgrade all guests booked at the hotel to Majestic Mirage Punta Cana in the same room category or higher," the company wrote in a statement.
What agents should know
Travel agents may still sell the Majestic Elegance Punta Cana to their clients.
The closure is only internal and affects rooms, bars, and restaurants. The beach restaurant will remain open and staff will be available at the front desk to provide information to any walk-in guests.
The statement issued by Majestic resorts also says that the brand "is going to offer even more services and more quality than ever before to gain our guests back."
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