Thursday,  May 13, 2021  9:15 am

Iberostar unveils "Travel At Ease" in-house assistance for guests

  • Hotels
  •   10-28-2020  6:56 am
  •   Pax Global Media

Iberostar unveils "Travel At Ease" in-house assistance for guests
Pax Global Media

Iberostar Hotels & Resorts has launched a new complimentary assurance program called Travel At Ease, providing further services and support to guests during their stay amid the COVID-19 pandemic. 

The in-house assistance package is free of charge and applies to bookings at the company's luxury resorts in Mexico, Jamaica, Dominican Republic and Brazil.

Part of Iberostar's How We Care program, the assistance package adds complementary services and support in case of an unlikely disruption of one's vacation due to symptoms of the coronavirus. 

READ MORE: Several Iberostar hotels reopen under new health & safety measures

The company says the program is designed to match perfectly with existing travel insurances provided by tour operators who entrust their clients to Iberostar Group. 

What it includes 

Iberostar has developed a range of new and complimentary services to assist any guests accommodated in its hotels until August 2021.

Travel at Ease comprises services such as: 

  • COVID-19 tests for those exhibiting symptoms
  • Extension of stay at no cost for those tested positive and their families
  • Isolation rooms with all necessary amenities 
  • Constant medical monitoring, contactless room service
  • A cleaning kit with biodegradable cleaning pro ducts
  • Free in-room entertainment, games and activities including Star Camp activity packs for children 
  • Full refund and airport transfer in case of early departure are also included

300+ health & safety measures

Through the Travel at Ease initiative, Iberostar Group has complemented the more than 300 health and safety measures (How We Care), developed by the company’s Medical Advisory Board and implemented throughout its resorts worldwide.

Some of these measures include limited occupancy, greater distances between hammocks and furniture, single touch buffet with a differential gastronomic offer that minimizes food waste, and 24-hour e-concierge experience via Iberostar’s app for iPhone and Android devices. 

The company is taking the opportunity to innovate in health and safety and boost long-term resilience, while continuing to provide excellent vacation experiences for its guests.

Looking ahead

In its return to operations, Iberostar Group says it will continue to monitor the COVID-19 pandemic in the destinations where it operates. 

The group has taken the reopening of its hotels as an opportunity to build back a more responsible, sustainable, and resilient tourism industry. 

As a result, it has included health and safety as another fundamental pillar to its business model, making them part of the engine for recovery, together with the focus on clients & guest experiences and the commitment to sustainability. 

At the end of October, Iberostar is increasing its number of hotels, with further openings planned for Iberostar Cozumel (Mexico) and Iberostar Costa Dorada (Dominican Republic), among others. 

Currently, the Group has already reopened 12 hotels in the Dominican Republic, Jamaica,Brazil and Mexico. 

In the Dominican Republic, guests can book their Iberostar experience at the new Coral Level at Iberostar Selection Bávaro in the Punta Cana area. 

In Jamaica, they may stay at the Iberostar Selection Rose Hall Suites in Montego Bay, and in Brazil, Iberostar Selection Praia do Forte and Iberostar Bahia are welcoming guests again. 

In Mexico, they can book at the Iberostar Grand Paraiso, Iberostar Selection Paraíso Lindo, the Iberostar Selection Paraíso Maya, Iberostar Quetzal and Iberostar Tucán in the Riviera Maya area, the Coral Level at Iberostar Selection Cancún and the Iberostar Selection Cancún, as well as the Iberostar Selection Playa Mita on the west coast of Mexico, at Riviera Nayarit. 

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