Luxury resort Casa de Campo in the Dominican Republic has announced that it will be re-opening to guests on July 1st.
The five-star resort has been closed since the start of the COVID-19 pandemic, but next month it will be welcoming guests back to its exclusive 7,000-acre open air complex.
During its closure, management at the resort have been working closely with HS Consulting to audit and review all of its health and safety protocols and certify that they are effective in the prevention of all infectious diseases.
Prior to the re-opening, they are implementing a series of new procedures and protocols to ensure that every area of the property is cleaned and maintained to the highest possible standards.
This includes the use of the highly-effective cleaning and disinfection technology called electrostatic misting, a technique that applies a coating to all surfaces and effectively kills all contaminants.
As part of their new “Casa Promise,” a significant investment has been made in new equipment and staff training, which will continue to remain a top priority after it opens.
“Here at Casa de Campo, the health and safety of our guests has always been at the heart of our operations,” Andres Pichardo Rosenberg, president of Casa de Campo Resort, stated. “Now more than ever, we remain committed to ensuring that our guests and residents can relax and enjoy their time here with the knowledge that we have placed their well-being at the very centre of everything we do. Please be assured that we remain committed to the utmost care being taken to provide all of our visitors a care-free and enjoyable stay.”
Highlights of the Casa Promise program include:
- Prior to re-opening all common areas will be cleaned and disinfected using electrostatic misting. This technique applies a coating to all surfaces that effectively kills all contaminants.
- Temperature checks for all hotel guests and visitors on arrival.
- COVID-19 tests administered to all staff before returning to work and temperature checks before the start of each shift.
- More than 150 new hand sanitizer dispensers have been deployed throughout high-traffic areas.
- All counters throughout the resort will be equipped with plexiglass screens for an added level of protection for guests and team-members.
- Staff will be required to wear PPE, where appropriate to do so.
- Distancing floor markers will be placed throughout the property and identified in all high-traffic areas
- Cashless transactions will be encouraged throughout the property.
- All cleaning of guestrooms and common areas will be done using clinical-grade products to ensure effective disinfection of all surfaces and spaces.
- All hotel guests will be provided with a daily set of disinfectant wipes and sanitizing gel as part of their in-room amenities.
- Cleaning schedules will include the continuous use of electrostatic misters for further disinfection, to include all high-traffic common areas, rooms, suites, villas, high-touch surface locations, and operational vehicles.
- Time will be left between guest departures and arrivals, to ensure sufficient air circulation and enhanced cleaning.
Food and beverage
- All self-service stations are being eliminated.
- Restaurant capacities have been reduced to respect physical distancing guidelines and guest entrances and exits will be separated.
- All menus will be disposable and table-settings are being modified to eliminate common-touch surfaces.
- Kitchen sanitation processes are being updated to include the on-going use of electrostatic misters for disinfection.
- Room service will be delivered in disposable packaging and left outside the door to avoid direct contact.
Each area of the resort has detailed new procedures, but a few highlights include:
- In line with PGA guidance, physical distancing & sanitation protocols have been developed for the safety of anyone playing golf, taking golf lessons, or practicing on the driving range. This includes enhanced sanitizing processes and the introduction of a touchless ball retrieving mechanism.
- Players will be required to carry their own bags and clubs and limit any contact by the caddies touching their equipment.
- If tennis racket rental is required, the grip will be changed prior to use, and the racket will be disinfected in the presence of the guest.
- Sun-loungers in beach and pool areas will be arranged in a way that respects physical distancing guidelines.
- Deep cleaning of chaise lounges, tables and umbrellas will be undertaken every day before the start of beach and pool operations.
- The number of sun loungers and umbrellas will be limited and monitored within each area.
- Maximum beach capacity will be reduced to assist with physical distancing guidelines.
- Beach towels will be placed in each guest room prior to arrival and will no longer be provided at the beach or in pool areas.
Jason Kycek, senior vice-president of sales and marketing at Casa de Campo, added:
“Our team has spent the last two months training and preparing to safely welcome back all of our Canadian guests, family, and friends once again to your home at Casa de Campo. We have missed you more than you know and look forward to seeing you all soon!” he stated.
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