Due to "emitting country travel border restrictions," AMResorts is temporarily closing resorts in Cancun, Rivera Maya and Cozumel, the company announced recently.
In addition, for safety reasons, the company will also delay the opening of Dreams Vista Cancun Resort & Spa, moving it from April 1st to May 15th, 2020.
This decision, however, does not impact Dreams Sands Cancun or Reflect Cancun at this time, wrote Colette Baruth, senior vice-president of global commerce and distribution at AMResorts in an email sent to travel partners on Tuesday night (March 24th)
"Our goal is to further strengthen our partnership with you during complex times through constant communication that demonstrates commitment, preparedness and honesty," Baruth wrote. "As our industry has been broadly impacted, AMResorts dedicated leadership team has been monitoring and navigating circumstances minute-by-minute in order to bring forth the best possible options for our mutual guests."
The following resorts will be temporarily closed (and stop sales have already been implemented):
Baruth also shared additional and current updates to AMResorts' cancellation policies:
Enhanced retention programs
Retention programs are now available with book by date of May 15th, 2020
“Move the Date, Keep the Rate” Program, + a FREE night" allows guests to change the date of their current booking to a future travel date, up to a year from the original travel date, with no additional fee or cancellation penalty.
In addition, when rebooking for a future travel date, AMResorts will extend one additional night complimentary to all vacationers.
Complimentary night is one additional night beyond the original booking duration. To take advantage of this offer, guests should book the rate code “KEEP” in their original channel of booking. Please select the rate keep that corresponds to the length of stay of the booking; for example “KEEP5” for a five-night length of stay on the new reservation, which would have been a previous four-night length of stay.
Guests also have the option to change to another AMResorts property within the same brand in a different destination with no additional fee or cancellation penalty; the additional free night also applies in these cases.
If the rate is lower on the new travel date, the client will be refunded the rate differential.
If the client wishes to change brands, they would be responsible for any price increases.
“Move the Date, Keep the Rate + a Free Night” also applies to groups.
Groups up to 39 rooms:
If the group wishes to change the date of their existing booking to a future travel date between now and December 22nd, 2020, they may do so at the same rate based on room availability for up to one year from original travel date.
Additionally, groups may also relocate to another AMResorts property within the same brand, in a different destination for the same rate, based on availability.
If the rate is lower on the new travel date, the client will be refunded the rate differential; alternatively, if the client wishes to change brands, they would be responsible for any price increases.
Groups of 40 rooms or more:
If the group wishes to change their date, they may do so at the same resort for up to one year from the original travel date.
If the rate is lower on the new travel date, the group will be refunded the rate differential; alternatively, if the rate is higher, the group will be subject to a maximum 5 per cent rate increase for the new dates.
Changes in group size - if the group has guests that will no longer be able to travel, we will allow those guests to independently rebook their travel. These rooms will no longer count towards any earned group amenities and the group amenities will be recalculated based on the new group size.
Social groups deposit & payment policy
Full balance will be due 30 days prior to group arrival. Any deposits or payments already received will be applied toward future date.
If the group is relocating to another hotel in a different destination, the deposit is transferrable to the new hotel.
In the event a guest must return home quickly due to a “no travel restriction” being implemented by their country of residence, AMResorts will allow early departures with no penalty.
Unable to depart
For any guests on an AMResorts-branded property who are from an impacted area and unable to return home, the following extenuating circumstance rates will apply for an extended stay:
Zoëtry® Wellness & Spa Resorts: $139 pp/pn
Secrets® Resorts & Spas & Breathless® Resorts & Spas: $119 pp/pn
Dreams® Resorts & Spas & Now® Resorts & Spas: $109 pp/pn
Reflect® Resorts & Spas: $105 pp/pn
Sunscape® Resorts & Spas: $99 pp/pn
AMResorts cancellation penalty will be 24 hours for FIT bookings, and 72 hours for social groups.
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