Saturday,  August 8, 2020  1:10 pm

Princess, Holland America cancel select 2020 voyages; commissions protected

  • Cruises
  •   05-06-2020  5:05 pm
  •   Pax Global Media

Princess, Holland America cancel select 2020 voyages; commissions protected
Pax Global Media

Princess Cruises has announced that it has made “the extremely difficult decision” to cancel select cruises through the end of the 2020 summer season, including the following cruises and associated cruisetours:

  • All remaining Alaska cruises on Emerald Princess and Ruby Princess
  • All remaining Europe and Transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess
  • Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess
  • Summer to Fall cruises departing from Japan on Diamond Princess
  • Australia-based cruises on Sapphire Princess and Sea Princess through August
  • July cruises sailing from Taiwan on Majestic Princess
  • Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November

The decision was made due to reduced air flight availability, the closure of cruise ports in regions around the world and other factors impacting travel due to the COVID-19 pandemic.

"As the world is still preparing to resume travel, it is with much disappointment that we announce an extension of our pause of global ship operations and the cancellation of cruise vacations for our loyal guests," Jan Swartz, president of Princess Cruises, stated. "Among other disruptions, airlines have limited their flight availability and many popular cruise ports are closed. It saddens us to think about the impact on the livelihood of our teammates, business partners and the communities we visit."

FCCs available 

Guests currently booked on cancelled voyages, who have paid Princess in full, will have the option to receive a Future Cruise Credit (FCC) equivalent to 100 per cent of the cruise fare paid plus an additional bonus FCC equal to 25 per cent of the cruise fare.

For guests who have not paid in full, Princess will Double the Deposit, providing a refundable FCC for the money currently on deposit plus a matching bonus FCC that can be used on any voyage through May 1, 2022.

The matching bonus FCC will not exceed the base cruise fare amount of the currently booked cruise and will have a minimum value of $100 per person.

In order to receive the above FCC, no action is required, the company stated.

Alternatively, guests can request a full refund on their booking through this online form.

Requests must be received by June 15, 2020, or they will receive the refundable Future Cruise Credit option.

Princess will protect travel advisor commissions on bookings for cancelled cruises that were paid in full, in recognition of the critical role they play in the cruise line's business and success.

Holland America Line extends pause

In the meantime, Holland America Line has extended its pause of global cruise operations and has cancelled all Alaska, Europe and Canada/New England cruises for 2020.

In addition, Amsterdam will not operate the 79-day Grand Africa Voyage from Boston, Massachusetts, to Fort Lauderdale, Florida, that was scheduled to depart on Oct. 3, 2020. 

Holland America Line had previously cancelled all 2020 Land+Sea Journeys, which combine an Alaska cruise with an overland tour to Denali and the Yukon. 

"As we continue to navigate through these unprecedented and challenging times, the best decision right now is to extend our pause in cruise operations into the fall," Orlando Ashford, president of Holland America Line, stated. "While this is very disappointing and we never want to let our guests down, as soon as it makes sense we will be back cruising again, giving our guests the memorable travel experiences they continue to dream about."

All guests, or their travel advisors, will automatically be notified if their cruise departure has been cancelled.

Guests Automatically Receive Future Cruise Credit

Those with impacted cruises will automatically be cancelled, the brand said, and all guests will receive a Future Cruise Credit per person as follows:

Paid in Full: Those who had paid in full will receive 125% Future Cruise Credit of the base cruise fare paid to Holland America Line.

Not Paid in Full: Those with bookings not paid in full will receive a Future Cruise Credit of double the amount of the deposit paid for the cruise. The minimum Future Cruise Credit is $100 and the maximum will be an amount up to the base cruise fare paid.

The Future Cruise Credit is valid for 12 months from the date of issue and may be used to book sailings departing through Dec. 31, 2022. All other funds paid to Holland America Line may be transferred to a new booking or will automatically be refunded via the method of payment used to purchase the services.

Full Refund Option Also Available

Guests who prefer a 100 per cent refund can visit the Cancellation Preferences form to indicate this preference no later than June 15, 2020. This includes Holland America Line's Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees and port expenses.

The above options are not applicable to guests booked on a charter sailing.

Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions at the Cancellation Preferences form for all details. 

Holland America Line says it will protect travel advisor commissions on bookings for cancelled cruises that were paid in full and for the total amount of the Future Cruise Credits when their clients rebook.


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