Sunday,  May 31, 2020  11:41 am

NCL sailings paused through May 10


NCL sailings paused through May 10

Norwegian Cruise Line will further extend the suspension of sailings through May 10 due to the ongoing COVID-19 pandemic, offering credits and refunds to travellers on affected cruises.

All guests affected will automatically receive their refund in the form of a future cruise credit valued at 125 per cent of the fare paid. These future cruise credits will be issued by Friday April 3, 2020 and can be applied anytime within one year of issue date and toward any Norwegian Cruise Line voyage through Dec. 31, 2022.

A lesser value refund is also available for guests who elect not to retain the bonus future cruise credits provided. These guests can elect to receive a 100 per cent refund of the fare paid to be reimbursed to the original form of payment ninety days after the request for a refund has been submitted. All refund requests must be received via the web form at www.ncl.com/case-submission/peace-of-mind, which will be made available from April 13 through April 27, 2020.

Below represents a re-cap of options for all affected guests of suspended voyages:

Cruise Departure Date
Option 1: 
Enhanced Value
Future Cruise Credit (FCC)

Option 2: 
Refund of Amount Paid
March 13 – 17, 2020
150% Refund as an FCC
100% Refund
March 18 – May 10, 2020
125% Refund as an FCC
100% Refund


In addition, all paid commissions are being protected and will not be recalled. Per NCL’s standard policy, commissions will be paid on all new bookings made with these FCCs. As an added incentive, all bookings made using an FCC through April 14, will be eligible for an additional 20 per cent discount off current fare, for all voyages July 1, 2020 through Dec. 31, 2022.

NCL has also updated its Temporary Voyage Suspension FAQs (March 13 - May 10, 2020 Voyages) and its Peace of Mind FAQs (May 11 - September 30, 2020 Voyages) for travel advisors.


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