Sunday,  September 20, 2020  9:08 am

NCL extends Peace of Mind policy; NCLH extends suspension of voyages

  • Cruises
  •   07-29-2020  9:24 am
  •   Pax Global Media

NCL extends Peace of Mind policy; NCLH extends suspension of voyages
Pax Global Media

Norwegian Cruise Line has announced the extension of its Peace of Mind cancelation policy into 2021, as well as a protracted final payment schedule in an effort to instill consumer confidence. 

Guests sailing on cruises booked by Aug. 31st 2020 with embarkation dates from Jan. 1st, 2021 to Oct. 31, 2021, now have the flexibility to cancel their cruise 15 days prior to departure. 

Those who take advantage of the Peace of Mind policy will receive a full refund in the form of a future cruise credit which may be applied to any sailing through Dec. 31st, 2022. 

The Peace of Mind policy, which also allows guests to cancel up to 48 hours prior to embarkation for 2020 sailings, was initially launched in March 2020 to reassure guests during this extraordinary time.

In addition, the NCL has introduced a new final payment schedule for all 2020 voyages which requires payment 60 days prior to embarkation versus the standard 120 days.

“Now more than ever, travellers are looking for freedom and flexibility and that is what Norwegian Cruise Line is all about,” said Harry Sommer, president and chief executive officer of Norwegian Cruise Line. “Our Guests First philosophy compels us to put guests at the heart of every decision, which is exactly what we are doing by enabling them to cancel very close-in to their anticipated embarkation date and by delaying final payment to just 60 days prior to departure. We recognize the uncertainty we are all feeling right now so it is important guests know that we have their best interests in mind."

The company recently unveiled a year’s worth of aspirational voyages with itineraries sailing to all seven continents through April 2023, including more than 20 new ports of call. 

“We are optimistic about the future and remain committed to the safety, health and well-being of our guests, crew and the communities we visit,” said Sommer. “We recently announced our participation in the HealthySail Panel comprised of leading experts working to help ensure cruising remains one of the safest and most beautiful ways to see the world. With all voyages currently suspended through Oct. 31st, 2020, we are taking the time to focus on health and safety standards by continuing to lead and innovate, as we have done for the last 53 years.”

For more information about Norwegian Cruise Line’s Peace of Mind policy and its new health and safety protocols, visit www.ncl.com/peaceofmind.

NCLH extends suspension

Norwegian Cruise Line Holdings Ltd. (NCLH), which operates the Norwegian Cruise Line, OceaniaCruises and Regent Seven Seas Cruises brands, has also announced an extension of its previously announced suspension of global cruise voyages to include all voyages embarking between October 1st and October 31st, 2020 for its cruise brands. 

In an effort to provide additional transparency, beginning in August, the company plans to provide an update at the end of each month regarding the status of voyage suspensions, including any potential extensions.

Collaboration with Royal Caribbean

NCLH recently announced a collaboration with Royal Caribbean Group to develop enhanced cruise health and safety standards in response to the COVID-19 global pandemic. 

READ MORE: Royal Caribbean & NCL collaborating on new health & safety standards

The Healthy Sail Panel is comprised of top experts in public health, infectious disease, biosecurity, hospitality and maritime operations, and is tasked with collaboratively developing recommendations for cruise lines to advance their public health response to COVID-19, improve safety, and achieve readiness for the safe resumption of operations. 

NCLH says it will continue to work in tandem with the U.S. Centres for Disease Control and Prevention (CDC), the federal government and global public health authorities to take all necessary measures to protect its guests, crew and the communities visited.

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