Holland America Line (HAL) has paused all 2021 sailings that depart from or conclude in a Canadian port, the company announced on Wednesday (Feb. 24).
The move comes in direct response to the Canadian Transport Ministry's Interim Order that bans large cruise ships from Canadian waters until February 2022.
HAL's suspension includes several Alaska, three Canada/New England and two Pacific Coastal cruises in summer and fall of this year. It also includes all Land+Sea Journeys.
At this time, Alaska cruises departing from mid-May and sailing roundtrip from Seattle, Washington, are not being canceled, the company said.
"Discussions are underway with Canadian and United States government authorities to try to find a path forward to preserve these sailings," HAL said in a statement. "As more information is known, an announcement will be made."
Guests on impacted Alaska cruises and Land+Sea Journeys involving a Vancouver, British Columbia, Canada, gateway may not move to roundtrip Seattle cruises at this time, as these departures are not open for sale pending further announcements.
"Holland America Line, in alliance with our entire industry, is optimistic for the resumption of cruising around North America and worldwide," said Gus Antorcha, president of Holland America Line. "However, we must be practical in our approach by acknowledging the limitations put in place by the current Canadian order that requires us to cancel select sailings. We thank our guests for their patience and understanding and know that they, like us, are eager to see cruising begin again soon."
Cruises impacted by this pause in operation are:
- Alaska: Cruises through September 2021 to Alaska from all departure ports aboard Koningsdam, Nieuw Amsterdam, Noordam and Zuiderdam. This also includes any Land+Sea Journeys connected with canceled Alaska sailings.
- Pacific Coastal: Two sailings in early October aboard Koningsdam and Oosterdam.
- Canada/New England: Three cruises aboard Zaandam departing in September 2021.
All 2022 Alaska and Canada/New England cruises will operate as scheduled, the company said.
The Canadian Interim Order expires Feb. 28, 2022.
Figuring out options
Meanwhile, HAL is notifying guests and their travel advisors of their options. Guests on Alaska and Canada/New England canceled departures that are paid in full automatically will be rebooked on an equivalent cruise or Land+Sea Journey in 2022 at the fare paid for 2021 – with all cash and FCC funds moved to the new booking.
No other action is needed when accepting the rebooked itinerary. Replacement 2022 booking confirmations will be automatically sent within 30 days of this announcement.
All guests receive the following options:
- Paid in Full: Those who have paid in full will be automatically rebooked to the same cruise or Land+Sea Journey in 2022 at the fare paid for 2021.
- Not Paid in Full: Those with bookings not paid in full may elect to be moved to the same cruise type or Land+Sea Journey in 2022 at the fare paid for 2021.
If guests decide not to accept a cruise booking in 2022 by March 31, 2021, they automatically default to receive an FCC of 110% of any cash paid on the booking.
The minimum FCC is $25 and the maximum will be an amount up to the base cruise fare paid. Guests will retain any other FCC used for the canceled 2021 booking with all FCC amounts moved to their loyalty account for use on a future cruise booking. For all bookings in 2022, standard cancellation policies will apply.
Due to the fact that there are no equivalent cruises in 2022, Pacific Coastal cruise guests will receive the option for an FCC or full refund.
Full refund option available
Guests who prefer a 100% refund of monies paid to HAL can visit the Cancellation Preferences Form to indicate their preference no later than March 31, 2021.
The FCC is valid for sailings departing through Dec. 31, 2022. Non-cruise fare purchases — such as shore excursions, air fares, gifts, dining and spa — will be transferred to a new booking or automatically refunded via the method of payment used to purchase the services to the original form of payment.
The above options are not applicable to guests booked on a charter sailing. Other booking and cancellation conditions and policies may apply if the cruise was not booked through Holland America Line. See the terms and conditions in the Cancellation Preferences Form for all details.
HAL previously paused global cruise operations and canceled all departures on all ships through April 30, 2021, as well as Alaska cruises through mid-May or early June, Mediterranean cruises through early June and Canada/New England itineraries through August.
For more information, visit hollandamerica.com.
Princess will also be cancelling the following 2021 voyages:
- Alaska seven-day “Voyage of the Glaciers” cruises, sailing between Vancouver, B.C. and Anchorage (Whittier)
- Pacific Coastals that start or end in Vancouver, B.C.
- Canadian Adventure sailing roundtrip from Southampton, U.K.
Princess, however, has committed to operating the Kenai Princess Wilderness lodge along with McKinley Chalet Resort in Denali and Westmark Fairbanks Hotel this summer and is currently working on vacation land package details that will be announced shortly.
"We share in our guests' disappointment over these cancelled voyages especially as we have been preparing our ships for our return to service," said Jan Swartz, president of Princess Cruises. "Princess Cruises has sailed to Alaska for more than 50 years and the incredible Last Frontier is part of our proud heritage. We understand, how much of Alaska is dependent on the cruise economy. We are going to do all we can to help our business partners and the communities of Alaska."
For guests currently booked on a cancelled voyage who had paid in full, Princess will automatically rebook them to the same cruise or cruisetour in 2022. No action is required from guests or their travel advisors.
The rebooking process will have the added benefit of protecting the guests' 2021 fare on their 2022 cruise.
Once Princess has completed the booking transfer, if the guest would prefer an alternative option, they can choose a Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25 USD) or a full refund to the original form of payment.
Guests not paid in full will automatically receive a refundable Future Cruise Credit (FCC) equivalent to 100% of the cruise fare paid plus an additional non-refundable bonus FCC equal to 10% of the cruise fare paid (minimum $25 USD).
FCCs can be used on any cruises booked by and sailing by December 31, 2022. Alternatively, guests can request a full refund for all monies paid on their booking through this online form.
Requests must be received by March 31, 2021 or guests who are not paid in full will automatically receive the Future Cruise Credit option.
Princess will transfer the commission earned by our travel advisors from the cancelled 2021 cruise to the new booking in 2022.
Visit www.princess.com for more info.
Seabourn, too, is cancelling 2021 Alaska/British Columbia itineraries, which impacts 19 voyages scheduled aboard Seabourn Odyssey in summer 2021 between Vancouver, Canada and Juneau, Alaska, including one Pacific Coast voyage at the end of the season.
Those with impacted cruise bookings will automatically be cancelled and re-booked to a comparable 2022 voyage at the rate paid plus current amenities.
Once Seabourn has completed the transfer, if the guest would prefer an alternative option, they can also request a full refund to the original form of payment or to be transferred to a new booking.
Guests and their travel advisors will be sent specific details applicable to their booking.
Visit www.seabourn.com for more info.
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