Thursday,  May 19, 2022  8:37 pm

HAL, Princess extend flexible booking policies

  • Cruises
  •   01-19-2022  9:32 am
  •   Pax Global Media

HAL, Princess extend flexible booking policies
(Holland America Line)
Pax Global Media

Holland America Line (HAL) is extending its Flexible Cancellation Plan to Sept. 30, 2022, the company announced on Wednesday (Jan. 19). 

As part of its "Worry-Free Promise," the cruise line also will continue to implement best practices for COVID-19 health safety including operating vaccinated cruises and requiring a medically-supervised negative  COVID-19 test prior to cruising.

Under the Flexible Cancellation Plan, which was originally offered for cruises departing through the end of April, guests who make a new booking by March 31, 2022, for itineraries that depart on or before Sept. 30, can cancel for any reason and receive a Future Cruise Credit in the amount of any cancellation fees that normally would be incurred. 

Cancellations must be made up to 30 days before departure. Additionally, final payments for cruises through May 31, 2022, are due at 60 days instead of 75 or 90.

"We want our guests to feel confident when they book a cruise," said Gus Antorcha, president of Holland America Line. "We've seen so much excitement from guests who have cruised with us since our return. We want everyone who is looking forward to that next adventure to feel comfortable making those plans, and our 'Worry-Free Promise' offers that comfort."

For additional reassurance, Holland America Line's Cancellation Protection Program can be purchased for new cruises or Alaska Cruisetour bookings or existing bookings as long as it is purchased before the date cancellation fees begin to accrue. 

Offered as a Standard or Platinum plan, guests can cancel for any reason up to 24 hours before cruise departure with Standard and right up to departure under Platinum and receive refunds between 80% to 90% of eligible amounts paid. 

The cost varies by cruise fare and is nonrefundable. 

HAL says it will continue to operate with health and safety protocols for COVID-19 guided by the U.S. Centers for Disease Control and Prevention, World Health Organization and the company's medical team and health experts.

"By operating our cruises with protocols that are based on the latest advice and guidance of our global experts, we have seen a very low rate of cases, and in almost all instances, with mild or no symptoms," Antorcha said. "We will keep these best practices in place because we know they are working to protect our guests, our crew, our homeports and the communities we visit."  

Holland America Line returned to cruising in July 2021 following the industrywide pause with ships in operation in the Caribbean, Mexico and California coast, having successfully completed seasons in Alaska and the Mediterranean. The remaining ships will restart cruising in spring 2022.

Princess Cruises

Princess Cruises has also announced the extension of its Book with Confidence program, and extended health and safety protocols.

Book with Confidence is now extended to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022

The flexible program allows guests to make summer travel plans with confidence knowing that if plans change, their cruise vacation is protected. 

The program allows guests the flexibility to change their vacation plans up to 30 days prior to the day of departure, receiving cancellation fees as a future cruise credit to then book another voyage when the time is right.

"Planning a vacation gives us something to look forward to and so many of us have an inherent desire to explore the world and experience sought-after destinations," said Deanna Austin, Princess Cruises chief commercial officer. "With the extension of our Book with Confidence program, we're giving cruisers the confidence to book a summer vacation now, knowing they have flexibility in case they need to alter their plans."

Additionally, Princess Cruises will continue to operate vaccinated cruises, as defined by the CDC for guests who have received their final dose of an approved COVID-19 vaccine at least 14-days prior to the sailing day and have proof of vaccination.

Princess Medallion Class summer cruise vacations sail to incredible destinations including Alaska, the Caribbean, Mediterranean, British Isles, Scandinavia and Canada & New England.


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