Thursday,  April 2, 2020  9:27 am

COVID-19: New Silversea policy lets guests cancel with 48-hours notice


COVID-19: New Silversea policy lets guests cancel with 48-hours notice

Silversea is embracing the Royal Caribbean Group’s ‘Cruise with Confidence’ initiative, following an adjustment to its cancellation policies, announced Mar. 5.

READ MORE: Silversea welcomes its first-ever Galapagos ship

Guests on cruises departing before July 31, 2020 now have the additional option of cancelling their voyage as late as 48 hours prior to sailing.

Silversea’s existing cancellation policy offers guests long-term peace of mind on all sailings departing between June 1 and Dec. 31, 2020, while the ‘Cruise with Confidence’ policy covers upcoming voyages in the coming weeks.

“Silversea always strives to exceed our guests’ expectations and we appreciate how the fluid COVID-19 situation requires unprecedented flexibility in booking and cancelling our voyages, to ensure our guests can make the right choice for them at the right time,” said Roberto Martinoli, CEO of Silversea. “This is why we welcome RCCL’s incredible ‘Cruise with Confidence’ programme, as it allows us to offer additional options to all guests currently booked on a Silversea sailing.”

For all voyages departing before July 31, 2020, including both existing and future bookings, the new ‘Cruise with Confidence’ policy will enable travellers to cancel their sailings as late as two days before departure, providing guests with a Future Cruise Credit. 

For all sailings departing after July 31 until Dec. 31, 2020, a 30-day prior to sailing cash cancellation option will be in place. Guests booked on sailings between June 1st, 2020 and July 31st, 2020 will have a range of options from which to choose.


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