Pax Global Media
TravelBrands says it is now offering full refunds on vacation packages without relying on external assistance.
"Putting people first is at the core of every decision made," the company said on Monday (June 14), and because of this, TravelBrands will also be protecting agent commission.
“Trust is paramount in any industry, especially the travel industry, and we saw an opportunity to do more,” said Frank DeMarinis, President & CEO, TravelBrands. “Our team worked relentlessly behind the scenes to deliver a meaningful action plan that would positively impact the travel agent community and their clients."
"We will continue to redefine industry norms to renew confidence in the incredible travel experiences that are ahead of us.”
READ MORE: TravelBrands on the art of keeping things simple during not-so-simple times
The new policy will be implemented without government funding while still protecting agency commissions.
"TravelBrands continues to stand for, and with, its people to serve the advancement of the industry," the company said.
The refund policy will include all air and hotel bookings, including TravelGenie, Sunquest, and Exotik Journeys packages that have flights with Air Canada or Transat.
If a refund cannot be secured on a land portion, a future travel voucher will still be applicable.
Coverage dates include travel on or after February 1, 2020, and new bookings as of June 1, 2021, going forward.
This forward-thinking response to changes in the travel industry is a reassuring step towards the promising future ahead.
For more information and the complete FAQ, please visit www.travelbrandsaccess.com.
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