KLM passengers can now use Messenger to see whether their hand baggage is of the correct size.
From now on, the service is widely available for all KLM passengers in Messenger. KLMs AR hand baggage check uses a transparent, virtual KLM suitcase that is placed in reality on an actual suitcase to indicate whether the dimensions are appropriate for overhead compartments.
This makes it easy for a passenger to check, in the comfort of their home, whether their hand baggage is of the correct size. Earlier this month, the service was launched in the KLM App (iOS) for passengers who booked a ticket.
AR: next step on Messenger
Earlier this year, Messenger announced that it would make AR technology available in closed beta on its platform. KLM is now one of the few companies worldwide to build an experience using AR in Messenger. KLM will continue to develop and improve the service in the future, so that it grows in line with the latest AR technology available.
“By offering the AR hand baggage check in Messenger, KLM is again taking a next step in terms of digital service provision," said Pieter Groeneveld, senior vice president Digital Air France-KLM. "With this service, passengers can see at a glance whether their hand baggage is the correct size. By offering this service in Messenger, it’s now available for every KLM passenger at the airport, en route or at home. We also continue to be pioneers of innovation in our passengers’ best interests.”
To try the new experience, go to KLM on Messenger. You can find the AR hand baggage check in the menu under Plan & Book.