Friday,  May 29, 2020  3:22 am

WestJet makes face masks mandatory for passengers and crew

  • Air
  •   05-07-2020  10:46 am

WestJet makes face masks mandatory for passengers and crew

Since the onset of COVID-19, WestJet has implemented a series of sanitation measures designed to keep travellers safe through the duration of their travel journey.

In support of the directive that was issued on April 20th, 2020, it is mandatory for guests to wear protective face coverings throughout their travel journey, including at the airport and while in flight. Travellers will be required to have a protective face covering prior to CATSA security screening.

In addition, and per the directive, travellers will be required to show that they have a suitable face covering prior to boarding a WestJet flight. Guests will be asked to temporarily remove the mask while their identification is verified. Additional details are available here.

All WestJet Cabin Crew Members have been required to wear a company-approved face mask or face covering when within two meters of a guest on board. This measure further aligns with the recent Transport Canada directive that requires guests to wear a face mask or face covering while on board an aircraft.

On board measures

WestJet introduced seat distancing on April 1, 2020 and was the first national airline in Canada to introduce guaranteed social distancing on board the aircraft. The middle seat on its Boeing 737s and 787 aircraft and every other seat on our Bombardier Q400 has been made unavailable to book.

The airline also took additional precautionary measures to expand and increase the frequency of its aircraft sanitization.

In light of the COVID-19 pandemic, WestJet has made updates to its inflight service and guests may notice the following changes:

On flights under 90 minutes:

  • No longer offering service on these flights in any cabin
  • Water and complimentary snacks are available for emergency use only

On flights over 90 minutes:

  • Suspension of beverage service in all cabins


  • Guests receive a complimentary snack, water bottle (small) and napkin on their seat prior to boarding for all occupied seats
  • Additional water is available on request

Premium and Business:

  • Guests receive a premium snack box, napkin and water bottle (small) on their seat prior to boarding
  • Additional water is available on request

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