Sunwing has released a new video highlighting its Safe with Sunwing commitment to ensuring the health and safety of its customers and employees throughout the entire vacation experience.
Sunwing has made a number of changes to the travel experience, from the moment customers arrive at the airport to when it's time to board the plane to the in-destination experience.
“As a Canadian family-owned and operated business and the largest integrated travel company in North America, Sunwing is committed to adding increased health and safety measures throughout the entire vacation experience,” said Stephen Hunter, CEO of Sunwing. “We are the only travel company that owns the airline you fly on, the transfer buses that transport you to and from your hotel and own and operate over 30 hotels throughout the Caribbean, Central America and Mexico. With that expansive ownership we can ensure all the proper safety measures are in place for a safe and reliable vacation. Plus, since we offer the most direct flights from the most regional gateways across Canada, we’re with you from takeoff to touchdown.”
During check-in, these changes include:
- Self-service check-in and passenger processing have been implemented at the airport where possible
- Physical distancing guidelines are in place at the check-in area and around the terminal
- Check-in terminals, counters and high-touch areas are cleaned and disinfected regularly
- All staff and crew members will be wearing PPE and face masks at the check-in area and around the terminal
Then, on board the plane:
- Every aircraft has HEPA air filters installed, which remove 99.9% of airborne particles in the cabin
- Most printed materials on board (including those in seatback pockets) have been removed
- Aircraft are thoroughly cleaned and disinfected after each flight
- All cabin crew members will be wearing PPE and face masks for the duration of the flight
When it comes to ground transportation, in destination:
- Sunwing Experiences representatives will greet guests at airport wearing face masks
- Sanitation procedures on board transfer vehicles have been updated to the highest safety standards and vehicle capacity has been reduced to promote social distancing
- Transfer vehicles are thoroughly cleaned and disinfected after each journey
Sunwing's hotel and resort partners have implemented the following changes:
- Advanced sanitation measures are being implemented to adhere with recommendations set in place by the World Health Organization and the Centers for Disease Control and Prevention
- Occupancy has been reduced at many resorts to abide by social distancing guidelines and restrictions set in place by local governments
- Staff are trained in hygiene protocols and sanitization, and wear PPE/face masks where possible
Royalton Luxury Resorts has implemented a 360˚ Clean Approach that includes hourly cleaning of common areas, continuous sanitization of high-touch areas and increased cleaning of air-conditioning systems both in common areas and hotel rooms.
An advanced dining safety approach and a clean supplier commitment have also been implemented.
There's also several protocols in place for destination support:
- The use of printed materials has been reduced including destination welcome kits and guest communications, which will now be distributed digitally
- Welcome briefings will now have an option to be offered virtually
- Signs about COVID-19 and effective prevention measures will be posted
- Interactions with destination representatives will be limited; however, representatives are available to assist you 24/7 through the Contact Centre or via the Sunwing App
- Excursions have been adjusted to account for social distancing and customer health and safety including half-day tours and reduced capacity in excursion venues
This is all useful information that travel advisors can share with clients, even if Sunwing has suspended its southbound flights until June 30th.
For a comprehensive FAQ on Sunwing's health and safety protocols, click here.
Watch Sunwing's new Safe With Sunwing video below!