Air Canada President and CEO Calin Rovinescu has released a video addressing the COVID-19 pandemic and the impact it has had on Air Canada’s services.
“The COVID-19 is affecting the very essence of our way of life and ravaging economies globally, especially in our industry which was virtually closed overnight,” Rovinescu says in the video.
Air Canada has made “extraordinary capacity reductions,” Rovinescu goes on to say.
Among the measures Air Canada has had to adapt includes:
- Cutting its system capacity by nearly 80 per cent (come April)
- Grounding more than 175 airplanes
- Going from serving 105 international cities to five
- Serving 53 U.S. airports to now 12
- Serving 64 Canadian airports to now 40 (service is still running in each province)
Throughout April, Air Canada will keep international air bridges open to London, Paris, Frankfurt, Tokyo and Hong Kong.
It has also put in place temporary one-way fares to Canada, Rovinescu says.
“Dismantling this magnificent network that we’ve built over a decade is very hard to watch,” Rovinescu says. “Moreover, we’re doing what we can to bring frightening Canadians home from around world and to keep moving necessary goods and essential supplies.”
Rovinescu added that Air Canada has temporarily suspended most on-board services for those who are still flying in the name of health and safety.
Furthermore, customers who have cancelled flights, including flights through Air Canada Vacations, will receive full credit valid for 24 months, Rovinescu said, stressing that customers do not need to contact Air Canada to obtain the offer.
“I understand these are profoundly, unsettling times,” he says. “We’re doing all we can to maintain a skeleton service as we prepare for the eventual resumption of full service and looking forward to see you on board our aircraft in better times.”
Watch the complete video here.