This story was updated on Wednesday, January 27, at 1:18 p.m. EST
Transat has announced that it is suspending all flight operations from Toronto for the remainder of its winter season effective January 28 – April 30, 2021.
The notice, marked "urgent," was sent to travel agent partners.
"Passengers affected by these cancellations who paid for their flight or vacation package with cash or credit card will receive a full refund," the notice reads. "If the form of payment was a Future Travel Credit, that credit will be reinstated. In either situation agents do not have to contact us, the files will be adjusted automatically."
Transat customers that are currently in destination will be rebooked on flights returning to Canada, the company said. Agencies and agents will receive notices specific to the files that are affected.
Transat starting cutting back services in 2020 when it suspended Western Canada flights to the South and USA last July.
"The many challenges that our industry is facing" was cited as the main cause and the move further led to commission recalls within travel advisor communities.
Transat spokesperson Debbie Cabana says ongoing travel restrictions and measures imposed by the federal government, including the requirement to present a negative COVID-19 test and to quarantine upon returning to Canada, "have had a significant impact on our bookings."
"We must, therefore, revise our winter flight schedule, as we have been doing since the beginning of the pandemic, based on the evolution of the situation and demand," Cabana wrote PAX in an email.
Cabana said that Transat will continue to operate flights from Montreal to a total of six international destinations: Cancun (Mexico), Holguin (Cuba), Port-au-Prince (Haiti), Punta Cana and Puerto Plata (Dominican Republic), and Paris (France).
But all flights out of Toronto will be suspended for the rest of winter, she confirmed.
As per the notice, travellers affected by flight cancellations will receive a refund for the amount paid, in the original method of payment, she said, adding that customers and travel agents do not need to contact us to request the refund, as their files will automatically be adjusted.
"We would also like to reassure passengers whose flights are affected by our revised flight schedule and who are currently abroad: they will automatically be rebooked on another Air Transat flight back home, and their new travel itinerary will be sent to them as soon as possible," wrote Cabana.
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