Following a system-wide technical issue late last night that affected its airport operations, check-in and call centres, Air Canada says business is back to normal this morning, save for a few delays and cancellations.
According to Peter Fitzpatrick, media spokesperson for Air Canada, some functions like check-in might take slightly longer due to last night's issue, but Air Canada has plans in place to make sure customers' travel plans go as smoothly as possible.
"We plan to operate our full schedule today plus five extra flights and some upgauged flights (larger than normal aircraft) in order to move customers affected last night," Fitzpatrick told PAX in an interview.
Flight cancellations & delays
Several flights were cancelled this morning due to aircraft being out of position as a result of last night's cancellations.
Fitzpatrick reports that despite the outage last night, Air Canada managed to operate more than 95 per cent of its schedule yesterday.
Toronto Pearson International Airport said that passengers travelling in Terminal 1 this morning may experience higher than normal volumes, as a result of last night's cancellations and delays. Toronto Pearson, alongside the Vancouver International Airport, and Calgary International Airport expressed their support towards Air Canada as the airline works to fully restore operations.
Passengers travelling in Terminal 1 this morning may experience higher than normal volumes. As always, please check your flight status with your airline or at : https://t.co/ghE8vSDePZ— Toronto Pearson (@TorontoPearson) May 29, 2019
1/2 We can confirm airport systems, check-in and customer call centres are beginning to come back online. We’re still expecting some flight delays and cancellations, but we are working hard to move as many customers as possible this evening and we are putting on additional... pic.twitter.com/j2dSHLselE— Air Canada (@AirCanada) May 29, 2019
2/2 capacity to transport customers affected tonight on flights tomorrow. Customers should check their flight's status before going to the airport. We thank our customers for their patience and apologize for the inconvenience.— Air Canada (@AirCanada) May 29, 2019
Those who are travelling today are reminded to check their flight status before making arrangements to go to the airport.
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