Saturday,  August 24, 2019  5:40 pm

Some delays & cancellations after Air Canada tech issue


Some delays & cancellations after Air Canada tech issue
Christine Hogg

Christine Hogg is the Associate Digital Editor at PAX Global Media. Prior to joining PAX, she obtained her Honours BA in Journalism from the University of Toronto. Upon graduating, she went on to write for several travel publications while travelling the world. Her longest trip was a three-week stint in Europe, and the shortest was a 16-hour adventure in Iceland. Get in touch: christine@paxglobalmedia.com.

Following a system-wide technical issue late last night that affected its airport operations, check-in and call centres, Air Canada says business is back to normal this morning, save for a few delays and cancellations.

According to Peter Fitzpatrick, media spokesperson for Air Canada, some functions like check-in might take slightly longer due to last night's issue, but Air Canada has plans in place to make sure customers' travel plans go as smoothly as possible.

"We plan to operate our full schedule today plus five extra flights and some upgauged flights (larger than normal aircraft) in order to move customers affected last night," Fitzpatrick told PAX in an interview.

Flight cancellations & delays

Several flights were cancelled this morning due to aircraft being out of position as a result of last night's cancellations.

Fitzpatrick reports that despite the outage last night, Air Canada managed to operate more than 95 per cent of its schedule yesterday. 

Toronto Pearson International Airport said that passengers travelling in Terminal 1 this morning may experience higher than normal volumes, as a result of last night's cancellations and delays. Toronto Pearson, alongside the Vancouver International Airport, and Calgary International Airport expressed their support towards Air Canada as the airline works to fully restore operations.




Those who are travelling today are reminded to check their flight status before making arrangements to go to the airport.


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