Air Transat has taken the title of World’s Best Leisure Airline at the Skytrax World Airline Awards for the fourth time, the airline announced on Tuesday (Sept. 28).
“Receiving this award once more is particularly significant this year, as the travel industry is just beginning to pick up under completely new circumstances. Knowing that the Air Transat experience still holds a place in the hearts of travellers fills me with pride and ambition for the future,” said Annick Guérard, president and CEO at Transat. "But above all, this award solidifies the professionalism and dedication of our employees who make our star shine every day and whom I thank warmly.”
The World Airline Awards were created in 1999 when Skytrax launched its first global airline passenger satisfaction survey.
The survey collects travellers' opinions on 300 airlines over a nine-month period and in 100 countries.
Airlines are ranked according to about 40 criteria, from check-in and boarding to staff service and seat comfort, cleanliness and in-flight entertainment.
This year's survey polled over 21 million passengers worldwide.
“Air Transat’s achievement of being named the World’s Best Leisure Airline for the fourth time is remarkable,” said Edward Plaisted, CEO at Skytrax. “It is great recognition for all Air Transat front-line staff who are clearly delivering great customer satisfaction.”
Air Transat will be serving Canada, the United States, Europe and the South in the coming months with a new-generation fleet made up of the greenest aircraft in their category, the Airbus A321neoLR .
The carrier will also continue to distinguish itself with its warm and friendly experience at every step of the customer journey, from the booking process to the return, with features like its exclusive Club Class combining comfort and personalized service, inviting Economy Class , Kids Club created especially for globetrotters aged 2 to 11, and Option Plus upgrade for travellers seeking an enhanced experience on board.
To learn more about the World Airline Awards, visit www.worldairlineawards.com.