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Open letter: IATA CEO addresses agents as airline industry endures its “gravest crisis”

  • Air
  •   04-03-2020  10:43 am
  •   Pax Global Media

Open letter: IATA CEO addresses agents as airline industry endures its “gravest crisis”
Alexandre de Juniac, Director General and CEO of the International Air Transport Association (IATA). (Supplied)
Pax Global Media

Alexandre de Juniac, Director General and CEO of the International Air Transport Association (IATA), has penned an open letter to the travel agent community, highlighting the association's decision to be flexible during the COVID-19 pandemic.

“The global airline industry is going through its gravest crisis,” de Juniac wrote in his letter, which can viewed online here. “The COVID-19 pandemic and resulting government ordered border closings and mobility restrictions have brought air transport to a standstill.”

With one-third of the global fleet parked, IATA estimates that revenue from passenger ticket sales will fall 44 per cent this year compared to 2019.

“There simply is no precedent for what our members and you, our travel agent partners, are experiencing,” de Juniac wrote.

As the operator of industry financial settlement systems that in normal times process more than $1.25 billion in industry funds every day, IATA faces the “enormous responsibility of maintaining the security and integrity of these systems during a period when far more cash is exiting than is coming in,” de Juniac wrote.

“We know that our members and business partners rely on us to recognize the extraordinary challenges they are facing and to show as much flexibility as possible under the circumstances,” he wrote. “We are doing our best to meet these expectations without risking the viability of the systems that are the financial backbone of the industry.”

What does this mean for travel agents? 

What this means for travel advisors is that IATA is allowing settlements to be made later and without penalties.

“While remittance periods have been kept in accordance with BSP Calendars, we are taking a flexible approach and preliminary figures confirm this, showing that default rates in 2020 are a bit below the year-ago period—despite the stresses on the system in 2020,” de Juniac wrote.

IATA is allowing agents to continue selling, using secure methods, even when they are late with Remittances, de Juniac said.

“We also recognize that in today’s environment, when it may be difficult to impossible to get audited financial statements, or arrange a financial guarantee, we are offering to extend deadlines for these statements by up to a month,” he wrote.

On refunds & vouchers 

de Juniac also addressed the issue of airlines withholding ticket refunds in the BSP or issuing vouchers in lieu of refunds.

“I’m afraid that the message I have to deliver is not one that will provide comfort,” de Juniac wrote. “Our industry is experiencing a critical liquidity crisis. Most airlines are spending more cash in reimbursing their passengers than they receive in new booking revenues.”

IATA recently estimated the industry’s liability in this area at $35 billion, he said.

“In this context, airlines’ most urgent need is to keep their remaining liquidity to pay salaries and face their fixed costs,” he wrote. “It is practically impossible for industry players to find sufficient financial means to keep the air travel value chain operating in the short time that airlines have before facing bankruptcy.”

IATA believes the best answer for both airlines and travel agents is for regulators to ease requirements for cash refunds and allow airlines to issue vouchers instead, de Juniac wrote, applauding regulators in Canada, Colombia and the Netherlands for taking this approach.

Vouchers can be managed through the IATA Billing and Settlement Plan (BSP) using processes and procedures that already exist.

“This would remove the pressure that is currently on agents to issue cash refunds at a time when airlines are making decisions based on their own need to preserve cash,” de Juniac wrote. “IATA is willing to engage in open and collaborative discussions with the travel agency community represented in the Passenger Agency Programme Global Joint Council to formulate a structure for these vouchers that will bring value for airlines, travel agents and consumers.”

de Juniac acknowledged that “this is not the answer that you want to hear,” stressing that IATA is working hard to find a solution to this problem that will “enable us to move forward.”

“People want to travel, for the horizons it broadens and the connections it enables and maintains,” he wrote. “These are dark days for our industry, but we are resilient, and we will get through them, together.”

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