Monday,  May 25, 2020  10:34 pm

Air Italy launches direct service from Toronto to Milan

Air Italy launches direct service from Toronto to Milan
Rossen Dimitrov, COO, Air Italy (centre), poses with (from left to right) Elia, crew member, Air Italy; Australian comedian Caroline Reid dressed as her alter ego "Pam Ann"; and Roberta, crew, Air Italy.
Christine Hogg

Christine Hogg is the Associate Digital Editor at PAX Global Media. Prior to joining PAX, she obtained her Honours BA in Journalism from the University of Toronto. Upon graduating, she went on to write for several travel publications while travelling the world. Her longest trip was a three-week stint in Europe, and the shortest was a 16-hour adventure in Iceland. Get in touch:

Earlier this morning, Air Italy began its new service from Toronto to Milan.

Air Italy’s first route from Canada will be operated six times weekly (daily except Thursday) seasonally until October 25 between Toronto and Milan Malpensa, Italy’s commercial hub. 

Served with Air Italy’s Airbus A330-200, which just received new livery last year, the service will offer travellers a choice of 24 fully flatbed seats in Business Class and 228 seats in Economy Class. The new route is the third new service planned for 2019 after the launch of new flights from Milan Malpensa to Los Angeles and San Francisco on April 3 and April 10 respectively. In total, Air Italy has 13 aircraft in its fleet, and will expand again next year to incorporate more wide-body aircraft.

"Bringing Air Italy to Toronto was outstanding, it was almost surreal," said Rossen Dimitrov, chief operating officer, Air Italy, to a crowd of media earlier this afternoon at the Four Seasons hotel in Yorkville. "It's been something that we've worked on for such a long time, and finally being able to bring the aircraft to Toronto Pearson was outstanding for us."

Seamless connections & important partnerships

Air Italy offers 21 destinations to and from Milan Malpensa Hub and Olbia airport within Italy, including Milan, Rome, Naples, Lamezia Terme, Olbia, Cagliari, Catania, Palermo, Bologna, Verona, and Turin, as well as to international destinations that include San Francisco, Los Angeles, Toronto, New York, Miami, Dakar, Accra, Lagos, Cairo and Sharm El Sheikh.

For winter 2019/20, Air Italy will also offer seasonal service to the Maldives, Mombasa, and Zanzibar.

The airline also offers 24 codeshare destinations, through partners that include Air Moldova, Blue Air, British Airways, Bulgaria Air, Iberia, Latam, and Qatar Airways.

"In the winter we'll be changing our network to add winter destinations; the seasonal routes that we currently operate into California and Toronto will be suspended in the fall, and there will be a change to add sun destinations," Dimitrov said.

This year, Air Italy has also teamed up with PRIDE Toronto as one of its major sponsors, in conjunction with Pride Milan and Pride Sofia in Bulgaria.

"We're very proud of that partnership because Bulgaria is still one of those countries where people are not recognized equally, and do not have the same rights that everyone in Canada and Italy enjoy," Dimitrov said. "We would like to support people, not only celebrating freedom and equality, but also help those who still need to fight for their rights."

New services to enjoy

Air Italy is positioning itself to be a gamechanger in the current marketplace, and that starts with the experiences offered on board.

"There are so many airlines around the world, especially in Europe, who offer mediocre service, taking you safely from point A to point B," Dimitrov explained. "We want to create something different; safety is a priority for us but at the same time, we want those travelling with us to experience a different type of air travel."

According to Dimitrov, Air Italy's mantra is to put the customer first, always. 

On board, the airline is setting itself apart from other carriers with a new dining service that lets you eat what you want, when you want.

"As of last month we've been offering our Dine Any Time concept in Business class, which lets you select available items to dine whenever you feel like it, which means there's no more eating when the crew tells you to eat," Dimitrov explained. "At the same time, that service is delivered very efficiently, so no more receiving your dinner when you're descending into Europe."

In Business class, guests can take advantage of free Wi-Fi and full turndown service (pajamas, slippers, and amenity kits), as well as a great in-flight entertainment system with hundreds of movies and t.v. shows.

In Economy class, travellers can relax with more than 100 movies or shows to choose from, as well as enjoy pizza and gelato as part of the on-board culinary experience. Regardless of class, travellers can enjoy in-flight entertainment at every seat. Menus on board Air Italy's international flights incorporate natural and local ingredients to truly deliver an authentic taste of Italy.

"It's not hard to create a nice hard product, which refers to the seats, the aircraft interiors, and the amenities that you provide," explained Dimitrov. "But what's very important is the software; the hard product will not function, and our software is our people. We're very proud of our people, and we continue to innovate, add new products, and invest in our people. If you travel with us, you'll get the chance to imagine the world differently," he concluded.

Don't miss a single travel story: subscribe to PAX today!