Monday,  May 25, 2020  3:57 am

Air Italy ceases operations; cancels all upcoming flights from Toronto to Milan

  • Air
  •   02-11-2020  11:38 am

Air Italy ceases operations; cancels all upcoming flights from Toronto to Milan

Air Italy has ceased operations, effective immediately, following a shareholder's meeting with Alisarda and Qatar Airways through AQA Holding SpA.

READ MORE: Air Italy confirms seasonal summer routes will be back for 2020

The airline had previously announced plans to keep its seasonal summer routes to Los Angeles, San Francisco, and Toronto into Milan would recommence on Mar. 29, 2020.

In a statement posted to the company's website, Air Italy states that from Feb. 11 to Feb. 25, 2020 inclusive, all Air Italy flights will be operated by other carriers at the times and on the days previously scheduled; all passengers who booked flights (outward or return) after 25 February 2020 will be re-protected or fully refunded.

More specifically:

  • All scheduled flights (outward or return) up to and including 25 February 2020 (including the first departures on the morning of 26 February 2020 of domestic flights to Malpensa and from Male and Dakar airports) will be regularly operated, without any changes to the original scheduled dates and times and on the same flight conditions. Passengers will be able to fly using their ticket. Alternatively, passengers can always opt for a full ticket refund by emailing the following address refunds@airitaly.com (or contacting their travel agency) prior to their flight's departure time.
  • For all tickets scheduled to depart by 25 February 2020 and to return after 25 February 2020:
    • - the outward journey will be regularly operated, without any changes to the original scheduled dates and times and the same flight conditions; with regards to the return flight, passengers will be offered a travel option on the first available flight of another carrier, the details of which will be provided from 18 February 2020 by calling the following number from Italy: 892928, from abroad:  +39078952682, from Usa:  +1 866 3876359, from Canada:  +1 800 7461888, or by contacting the travel agency in the case of purchase through this channel.
    • - Alternatively, passengers can opt to claim their refund for unused flight segments, by emailing the following address refunds@airitaly.com (or by contacting the travel agency if the ticket was purchased through it) prior to the flight's departure time.
  • Tickets for return flights after 25 February 2020:
    • - If purchased directly via the web (Air Italy portal) or Air Italy contact center, they will be fully refunded in a manner that will be provided via email, or requesting it at the address refunds@airitaly.com
    • - If purchased through the Air Italy ticket office, they will be fully refunded by going to any Air Italy ticket office
    • - If purchased through a travel agency it will be necessary to request a refund or a change of travel by contacting the agency

All bookings for which the travel document has not been completed through the purchase of the ticket will automatically lapse. For more information, the toll-free number from Italy: 892928; from abroad: +39078952682 from Usa: +1 866 3876359 from Canada: +1 800 7461888


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