As of May 11th, 2020, Air France and KLM are making it compulsory for passengers to wear a mask throughout their travel journey.
Air France says its customers will be notified prior to their departure and will be asked to ensure they possess one or more masks for their trip. All Air France crew members and any agents who come in contact with passengers will also be mandated to mask up, to slow the spread and transmission of COVID-19.
Air France has already implemented a series of additional preventative measures for the sake of passenger health, which include:
- The modification of customer channels on the ground with the implementation of physical distancing along the customer journey at the airport and the installation of Plexiglas protection screens at airports each time it is possible.
- The implementation of physical distancing on board where possible. On most flights, the current low load factors make it possible to separate customers as required. In cases where this is not possible, requiring all passengers and crew to wear masks ensures adequate health protection.
- The reinforcement of daily aircraft cleaning procedures, with the disinfection of all surfaces in contact with customers such as armrests, tables and screens.
- The introduction of a specific procedure for the periodic disinfecting aircraft by spraying an approved virucidal product effective for 10 days.
- Adapting in-flight service to limit interaction between customers and crew members. On domestic flights and short flights in Europe, meal and beverage services have been suspended. On long-haul flights, cabin service is limited and preference is given to individually wrapped products.
In addition, the air in the cabin is renewed every three minutes. The air recycling system on board Air France aircraft is equipped with "High Efficiency Particulate Air" or HEPA filters, identical to those used in hospital operating theatres. These filters extract more than 99.99 per cent of the smallest viruses, including those no larger than 0.01 micrometres, thus ensuring that cabin air complies with quality standards. Coronavirus type viruses, ranging in size from 0.08 to 0.16 micrometres, are filtered through the HEPA filters.
As of May 11th, passengers who wish to fly with KLM will also be required to wear a mask.
Since the COVID-19 outbreak began, KLM has introduced many measures around screening and hygiene to protect customers and KLM staff, on board and at airports.
KLM's policy is based on national (RIVM) and international (WHO, IATA) guidelines, and complies with international law and regulations. In situations where social distancing cannot be guaranteed, the wearing of face masks will be recommended or made compulsory. Some destinations already require face masks to be worn on board flights.
Starting 11 May, and simultaneous with the restoration of the KLM network, masks will be compulsory on board and during boarding. Passengers are responsible for providing their own face masks.
In view of the changing nature of regulations and legislation, until further notice, face masks will remain compulsory until 31 August 2020.
Further details will be published in the course of this week on KLM.com and in passengers' pre-travel and check-in information.
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