Air France and KLM's ongoing flexible booking policy has officially been extended.
The policy, for several months now, has allowed Air France and KLM customers to change their booking or receive a refund at no cost and without proof up to the day of departure.
Previously valid for travel up to Dec. 31, 2021, these commercial measures have now been extended to March 31, 2022.
As a result, customers in possession of Air France or KLM tickets valid for travel up to March 31, 2022, will be able to either:
- Change their reservation at no cost, with the possibility of changing the date and/or destination of their ticket regardless of the fare conditions .
- Request a full refund. If the fare conditions of the ticket do not allow a refund, a credit voucher valid for one year will be issued, the refund of which can be requested at any time.
These measures apply until the day of departure of the first flight.
Customers who have booked a flight directly with Air France or KLM can change their reservation or request a refund directly on line, at airfrance.com or klm.com, or via the customer relations centres.
Customers who have booked via a travel agent are invited to contact their point of sale.