Air Canada is now allowing travellers to use their Future Travel Credits whenever they want— with no expiration date in sight.
Under a revised goodwill policy, new bookings made up to June 30th, 2020 can be changed without fees for original travel between March 1st, 2020 and June 30th, 2021.
In cases where Air Canada cancels flights due to COVID-19, customers with refundable tickets will continue to have the option of refunds. Since January 1, 2020, Air Canada has refunded nearly $1 billion to customers. Both customers with refundable and non-refundable tickets will have two new options to choose from:
- An Air Canada Travel Voucher for the remaining value of their ticket that has no expiry date, is fully transferable and retains any residual value or;
- The ability to convert the remaining value of their ticket into Aeroplan Miles, with 65 per cent more value versus the normal rate for buying Miles.
"While the world is making great progress against COVID-19, we know we must remain vigilant, which includes being flexible. This is why we are introducing two new solutions for customers should their travel plans change," said Lucie Guillemette, executive vice-president and chief commercial officer at Air Canada.
In addition to the company's regular goodwill policies, starting June 1st, 2020, Air Canada will offer customers the choice of a travel voucher with no expiry date that is fully transferable or to convert their booking into Aeroplan Miles and get an additional 65 per cent bonus miles.
Both options, retroactive to March 1st, give customers more flexibility with their future vacation plans.
Previously, travellers had 24 months to use any issued credits from Air Canada.
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