Sunday,  September 27, 2020  12:10 am

8,000+ complaints about airlines have been filed since March, says CTA

  • Air
  •   09-01-2020  1:14 pm
  •   Pax Global Media

8,000+ complaints about airlines have been filed since March, says CTA
Pax Global Media

More than 8,000 complaints about airlines have been filed since mid-March, says the Canadian Transportation Agency.

The rise in complaints is linked to the ongoing backlash from consumers towards airlines for offering flights credits instead of refunds for trips that were cancelled during the COVID-19 pandemic.

The total number of complaints filed exceeds the number of cases filed from all of 2018-19.

According to the Canadian Press, Canada’s transportation agency will be reviewing the complaints but will not be providing a breakdown of the specifics at this time.

The agency expects “a portion” of complaints to relate directly to refunds and vouchers.

The increase in consumers complaints lines up directly with a more than 90 per cent plunge in passenger volume at Canadian carriers, suggesting reimbursements or flight cancellations rather than in-flight experiences play a prominent role.


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