Saturday,  June 25, 2022  6:09 pm

TTAND team expands again


TTAND team expands again
(From left): Mackenzie Hobbs, Susanna Thibble, David MacKenzie, Celena Gracar and Lori McPhee

The Travel Agent Next Door has welcomed five new team members this month, increasing the host agency’s ratio of support staff to primary agents to 12:1.

The new TTAND team members were added in admin support, accounting and marketing departments:

  • David MacKenzie – Administrative support
  • Lori McPhee – Junior Accountant
  • Celena Gracar - Junior Accountant
  • Susanna Thibble - Junior Accountant
  • Mackenzie Hobbs – Junior Marketing Coordinator

“We know we have the best service levels in the industry,” said Flemming Friisdahl, Founder, The Travel Agent Next Door. “None of our competitors has a 12-to-1 ratio of support staff to primary agents.”

Friisdahl said that timely support in all areas is one of the cornerstones of the success of The Travel Agent Next Door. “Our agents tell us all the time that they really appreciate how quickly we address their questions and concerns,” he said.

Friisdahl said that expanding the marketing team will assist agents with participating in all marketing campaigns & developments. The growing accounting team provides additional support for agents with any queries regarding commissions.

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