Transat Distribution Canada (TDC) is reopening more than 25 of its Transat Travel agencies located in British Columbia, Alberta, Manitoba, Ontario and Quebec.
"The travel professionals in our Transat Travel agencies are very much looking forward to welcoming customers and guide them in planning their vacation in a new environment that takes into account this new reality that we must all learn to live with," said Louise Fecteau, general manager, Transat Distribution Canada.
"With this in mind, Transat has implemented the Traveller Care program to ensure the health and safety of its employees and of course, its customers throughout their entire journey, from completing their reservation within one of our agencies through to their destination."
The value of a travel advisor
Louise Fecteau states that "we have maintained our operations in all of our agencies in recent weeks, but physically opening our doors sends an even stronger message to our customers that we are there and ready to serve them.
Furthermore, "as we have done many times before and particularly in the last few weeks, we have shared all the tools and processes we’ve adopted in our corporate agencies with our franchisees, to make it easier for them. They simply have to apply our recommendations to support their own operational needs."
She concludes by emphasizing, once again about "the exceptional dedication and professionalism shown by all travel professionals throughout the industry during this unprecedented period. Now more than ever, I remain convinced that more travellers will see the added value of planning their vacations with a consummate travel professional."
TDC is awaiting the recommendation of government authorities to reopen its Transat Travel agencies in Toronto and Peel region, in Ontario.
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