Tuesday,  November 30, 2021  1:56 pm

Agents "moved out of their comfort zones & stepped up": TPI applauds industry efforts

  • Agency
  •   04-14-2021  11:18 am
  •   Pax Global Media

Agents "moved out of their comfort zones & stepped up": TPI applauds industry efforts
Zeina Gedeon, CEO of TPI. (Pax Global Media)
Pax Global Media

Travel Professionals International (TPI) is taking a moment to acknowledge this week's news on refunds and commission protections from Air Canada, Air Canada Vacations and the federal government. 

The news, for the past 14 months, was something advisors and clients alike "have been eagerly awaiting" for, the host agency said on Wednesday (April 14).

“It’s been a long haul," said Zeina Gedeon, CEO of TPI. "It’s been a time of angst and frustration for travel advisors and agency groups over the past 14 months, and the recent announcement from the Government and Air Canada regarding their enhanced policy for refunds has allowed our advisors to breathe a little bit, knowing that their clients can receive their anticipated refunds and the advisors can retain their hard-earned commission.” 

“We welcome this new policy and want to thank everyone involved." 

Stepping up

Gedeon noted that many TPI Advisors and industry colleagues have spent "endless hours" learning how to navigate conversations with local politicians. 

"They moved out of their comfort zones and stepped up," she said. "What a spectacular display of an industry coming together to have their voices heard." 

The efforts of ACTA "have been tremendous," she added. 

"As our industry representatives, they have had our backs, fought tirelessly for several initiatives, lobbied Government groups and continue to do so," she said. 

"To Air Canada and Air Canada Vacations, thank you for the ongoing support of the travel agent community and for ensuring that your partners were financially protected. We appreciate it more than you know!" 

"We see solid signs for recovery, and the light at the end of the tunnel is getting brighter every day. Still, the work towards recovery needs to continue and remains critical to outline a robust recovery plan." 

"But for now, we celebrate and remember that collectively, we can (and will) implement change.” 

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